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Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn
Published By: EMC Converged Platforms     Published Date: Feb 01, 2016
Kimpton Hotels and Restaurants prides itself on the personalized connection between hotel staff and guests. In order to be successful, their IT infrastructure needs to be agile, secure, and reliable. After deploying EMC converged infrastructure from VCE, Kimpton achieved a 25 percent reduction in operating expenses, and they can now stand up virtual machines (VMs) in minutes to capitalize on business opportunities, compared to days or weeks with the old infrastructure. Read this customer case study to find out more about how Kimpton was able to reduce their costs while improving the performance of their IT environment.
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vce, vblock, kimpton, converged infrastructure, legacy infrastructure, agile, availability, performance, enterprise applications, storage
    
EMC Converged Platforms
Published By: Blue Coat Systems     Published Date: Jun 26, 2013
Given the new threats inherent in an increasingly mobile workforce and the blurring of lines between business and personal use of devices, it is clear that conventional methods of securing the perimeter in this new environment are not up to the task. This white paper from BlueCoat explains how organizations can most effectively maximize their security efforts by incorporating a cloud-based solution as part of a unified approach.
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web security, mobile threats, security, cloud, application, technology, solution, networking, wireless, data center
    
Blue Coat Systems
Published By: Blue Coat Systems     Published Date: Jul 18, 2013
Given the new threats inherent in an increasingly mobile workforce and the blurring of lines between business and personal use of devices, it is clear that conventional methods of securing the perimeter in this new environment are not up to the task. This white paper from BlueCoat explains how organizations can most effectively maximize their security efforts by incorporating a cloud-based solution as part of a unified approach.
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web security, mobile, workforce, bluecoat, security, access control, application security, firewalls, internet security, network security appliance, security management
    
Blue Coat Systems
Published By: Evariant     Published Date: Apr 03, 2017
Health systems must capitalize on every patient and consumer interaction—from fielding the first inquiry to actively supporting proactive health, ongoing care, and recovery—to achieve a “trusted provider” status in the eyes of consumers and patients. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn why sophisticated health systems are transforming yesterday’s call center into tomorrow’s engagement center.
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patient engagement, call center, improved care continum
    
Evariant
Published By: Microsoft     Published Date: Jul 07, 2016
Every organization and every industry is being transformed by the trend towards cloud and mobility. There is no shortage of narrow point solutions that can provide bits and pieces of the overarching solution you need – but modern IT departments face enough day-to-day challenges without having to constantly fine tune and integrate a bunch of different products. We’ve assembled a step-by-step guide to help you address the challenges you face as you work to go mobile, stay mobile, and protect your data with an end-to-end solution. Download this free e-book to learn: • How application policy relates to providing secure e-mail • How to set up policy for MAM without enrollment apps via application managed policy • How to create device configuration policies for both corporate-owned and personally owned devices • How to authenticate and authorize access to your company resources • How to get end-to-end protection for mobile e-mail up and running in your own environment.
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technology, best practices, data, enterprise, business analytics, business intelligence, business management
    
Microsoft
Published By: Optimizely     Published Date: Apr 06, 2018
We live in the age of the consumer. Across touchpoints, customer expectations for digital interactions and brand experiences are evolving. Today, it is critical for organizations to deliver high-performing, personalized encounters across the customer journey. To drive innovation and stay competitive, organizations need to reorient towards the customer—which means being able to understand their needs, adapt to their expectations, and quickly make improvements. But pinpointing where to make iterations across your tactics and digital entities like websites and landing pages can be a difficult task—especially in today’s multi-touch environment.
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Optimizely
Published By: CA Technologies     Published Date: Sep 13, 2017
"Companies have complied with data protection directives and regulations for more than two decades. But the General Data Protection Regulation (GDPR), an overhaul of existing European Commission data protection legislation, aims to strengthen and unify those laws for EU citizens. Primary GDPR objectives are to give citizens back control over their personal data and simplify the regulatory environment for international business. For organizations already compliant with Directive 95/46/EC, what do they need to do from a technology perspective to comply with GDPR? Read this solution brief to see how CA can help you with GDPR compliance."
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CA Technologies
Published By: CA Technologies     Published Date: Sep 13, 2017
"GDPR, the General Data Protection Regulation has just been signed into law and enacts new rules and stiff penalties for any company who misuses or loses European Union (EU) citizens’ personal data. This sweeping legislation has expanded the definition of personal data and puts IT and testing departments on high alert to safeguard personal data, across development and testing environments. Test data management, the process of obtaining and distributing test data for development teams, takes on greater urgency as the GDPR deadline looms. Solid test data management practices will be key to overcoming compliance roadblocks and avoiding huge fines associated with GDPR. Utilizing new ways in which test data can be generated, distributed and managed will be pivotal role to meeting this regulation. In this webcast, Vanson Bourne and CA will present the results of their highly anticipated GDPR readiness survey of 200 corporations in North American and the UK. Join us to learn more about: •Th
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CA Technologies
Published By: CA Technologies     Published Date: Sep 13, 2017
"There's new legislation in place, that's expanded the definition of personal data and puts IT and testing departments on high alert to safeguard personal data, across testing and development environments. It's the General Data Protection Regulation (GDPR). Are you ready for it? In this session, we’ll demonstrate how CA Test Data Manager helps to both mask your production data and to generate synthetic test data; a powerful combination to help you meet compliance needs and deliver quality applications. There will be a short section on the future of the tester self-service model that will enable testers to efficiently get access to the right test data."
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CA Technologies
Published By: Fujitsu     Published Date: Feb 26, 2018
As schools look to blended learning as a solution to personalize and positively impact student achievement, the need to train and support teachers has become blatantly clear. Thus, districts and schools have allocated scarce resources to the process of onboarding and supporting teachers as new tools and platforms are introduced. However, school leaders and teachers often fail to recognize the need to similarly onboard and support students into new digital environments, instead trusting the inherent technological competencies of the “digital native” student. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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digital, native, social, entertainment, technology, academic, fujitsu
    
Fujitsu
Published By: IBM     Published Date: Apr 24, 2017
IBM QRadar and BigFix solutions empower IT security teams to view, prioritize and respond to endpoint intelligence in near real time. How can an organization stay ahead of these advanced security threats? Maintaining a high level of baseline security by consistently enforcing security policies and patch levels on endpoints and servers is definitely required and important. But when networks can have multiple vulnerabilities per IP address at scan time, the slow process of mitigating and patching these weaknesses can result in dangerous security gaps. Today’s IT personnel have to make difficult, risk-based decisions on where to focus their efforts—often without having a complete picture of the security environment. This is even more critical when the number of vulnerabilities across the organization is increasing while the organization has limited resources and skills to fix the vulnerabilities.
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risk management, vulnerability management, asset security, database accuracy, enterprise security, security solutions
    
IBM
Published By: IBM     Published Date: Sep 06, 2018
General Data Protection Regulation (GDPR) represents a paradigm shift in the way companies across the globe must approach protecting personal data. As of May 2018, EU data subjects now have greater autonomy than ever before over how their personal information is collected, stored and shared – and the repercussions for companies that fail to comply will be significant. At the heart of the matter lies Data Security and Protection. Protect the personal data, and you are well on your way to tackling many of the challenges the GDPR presents. But this is no easy task – before you protect your data, you must understand it, and even once you’ve achieved these goals, continually re-evaluate your data privacy and protection posture to adapt to changes in this dynamic environment.
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IBM
Published By: Datastax     Published Date: May 14, 2018
"What’s In The Report? The Forrester Graph Database Vendor Landscape discusses the expanding graph uses cases, new and emerging graph solutions, the two approaches to graph, how graph databases are able to provide penetrating insights using deep data relationships, and the top 10 graph vendors in the market today Download The Report If You: -Want to know how graph databases work to provide quick, deep, actionable insights that help with everything from fraud to personalization to go-to-market acceleration, without having to write code or spend operating budget on data scientists. -Learn the new graph uses cases, including 360-degree views, fraud detection, recommendation engines, and social networking. -Learn about the top 10 graph databases and why DSE Graph continues to gain momentum with customers who like its ability to scale out in multi-data-center, multi-cloud, and hybrid environments, as well as visual operations, search, and advanced security."
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Datastax
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
As the generation that pioneered the social media persona, Gen Y aren’t known for fading into the background – the average Gen Yer juggles four different social media accounts, crafting individual personalities on each. But despite their desire to stand out, today’s young people are especially keen to work together; so much so that 40% would even pay out of their own pocket for social collaboration tools at work Despite this, workplaces aren’t always giving them the tools they need to work effectively with one another. While 38% of Gen Y feel that outdated modes of collaboration obstruct a company’s ability to innovate, 71% say they face challenges using their company’s collaboration tools. As a result, they’re taking it upon themselves to create collaborative working environments, share innovative ideas and embrace the diversity of thought that comes along with it. Download this report to find out what Gen Yers expect from their workplaces today.
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Workplace by Facebook
Published By: Dassault Systèmes     Published Date: May 09, 2018
Discerning and demanding consumers expect meaningful retail interactions. Creating new world-class experiences is vital to differentiate products and boost profits in the consumer goods market. • Let me shop when and how I want: Technology to research and buy products defines consumer behavior, driven by social media’s “see now, buy now” mentality. • Give me relevant data: With ever-expanding information, every touchpoint should have customer data that matters. • Give me a truly unique experience: Innovative retailers use new partners and tools to deliver personalized consumer experiences. • Pair my products with consistently good service: New customer service technologies are crucial in a world with more consumer/retailer choices. • Make my retail environments better: Consumers want memorable, differentiated experiences in user-friendly digital and physical retail environments. I invite you to download your targeted industry analysis and uncover the expectations to take into account a
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Dassault Systèmes
Published By: MeQuilibrium     Published Date: Jul 25, 2018
There’s no escaping stress. But for those who can pinpoint the source of their problems and turn everyday challenges into opportunities for growth, things are easier. They possess self-confidence, an optimistic outlook and the emotional flexibility to welcome change. They have peace of mind. Their less-resilient friends may look and them and wonder, “How do they do it?’ Getting there is possible for everyone. Research has proven that resilience is not an innate quality; it can be learned.7,8 Now, a new peer-reviewed study has validated that not only is meQuilibrium’s online resilience training the most flexible, personalized and cost efficient way to build resilience, it is also highly effective. The study, published in the Journal of Occupational and Environmental Medicine, tracked 600 people using meQuilbrium’s online resilience program and has clinically validated that progress is predictable no matter a person’s generation or gender. Every extra hour an individual spends interactin
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MeQuilibrium
Published By: Burton Group     Published Date: Jul 07, 2008
The identity federation market enjoys an exceptional supply of products. With well over a dozen products available to enterprise customers, most architects have more choices than time will allow for evaluation. This abundance of products is partly the result of the inherent difficulty of developing a truly multipurpose federation server. Although federation products are similar in name, each has its own personality and idiosyncrasies that make it suitable for certain environments but insufficient in others.
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fim, federated identity management, identity federation, access control, identity management, passport, burton group, networking, password management
    
Burton Group
Published By: VMware, Inc     Published Date: Dec 05, 2013
Organizations worldwide are using virtual desktop infrastructure (VDI) to run virtual desktops in the datacenter and deliver these to employees as a managed service. End users gain a familiar, personalized environment they can access anywhere from any device, while administrators gain control and security. With VMware® Horizon View™ (formerly VMware View), IT professionals can implement a VDI infrastructure to help drive down operational costs, enhance security, and support a mobile workforce.
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vmware, vmware horizon view, virtual desktop infrastructure, virtual desktops, vdi, datacenter, networking, it management, knowledge management, enterprise applications, storage, data management, data center
    
VMware, Inc
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support, best practices, business intelligence, customer interaction service, customer relationship management, customer satisfaction, customer service
    
Oracle Service Cloud
Published By: Microsoft     Published Date: Jul 20, 2018
At its Build conference in May, Microsoft took the wraps off Cosmos DB, the new incarnation of its existing cloud-based Azure DocumentDB NoSQL database. With a nod to the dramatic, Microsoft terms Cosmos DB as its biggest database bet since SQL Server; it is positioning it as its flagship cloud database, suited for use cases ranging from security and fraud detection, to IoT (consumer and industrial), personalization, e-commerce, gaming, social networks, chats, messaging, bots, oil and gas recovery and refining, and smart utility grids. Cosmos DB is a good example of how cloud platform providers are rethinking databases for scalable, elastic environments and commodity infrastructure. The platform that is most comparable is Google Cloud Spanner, but each of these databases is engineered for different purposes: Cosmos DB as a globally distributed operational database and Spanner as a globally distributed SQL-supporting OLTP database. The highlights of Cosmos DB include its flexibility in
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Microsoft
Published By: Intuit, Inc     Published Date: Mar 19, 2009
No matter what role you have within an organization – be it engineer, salesperson, consultant, marketer, or business owner – you’ve acquired a second responsibility: project manager. But managing marketing projects has become more challenging than ever. Why? The work environment has expanded across departments, across job roles – and even across continents. To achieve organizational objectives, cross-functional teams form, collaborate, dissolve and re-form to tackle precisely defined projects and fulfill specific deliverables within carefully controlled deadlines and budget demands. Learn more today!
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intuit, project management, project team productivity, collaboration, communication, spreadsheet shuffle, centralizing project information, packaged vs. custom software, software as a service, saas, scalability, cost efficiency, minimize it dependence, automate recurring processes, customizable dashboards
    
Intuit, Inc
Published By: Intuit Inc.     Published Date: Mar 19, 2009
No matter what role you have within an organization – be it engineer, salesperson, consultant, marketer, or business owner – you’ve acquired a second responsibility: project manager. But managing projects has become more challenging than ever. Why? The work environment has expanded across departments, across job roles – and even across continents. To achieve organizational objectives, cross-functional teams form, collaborate, dissolve and re-form to tackle precisely defined projects and fulfill specific deliverables within carefully controlled deadlines and budget demands. Learn more today!
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intuit, project management, project team productivity, collaboration, communication, spreadsheet shuffle, centralizing project information, packaged vs. custom software, software as a service, saas, scalability, cost efficiency, minimize it dependence, automate recurring processes, customizable dashboards, it management, enterprise applications, business process automation
    
Intuit Inc.
Published By: AWS     Published Date: Oct 12, 2018
Safeguarding your data is more important than ever. In today’s data-driven business landscape, companies are using their data to innovate, inform product improvements, and personalize services for their customers. The sheer volume of data collected for these purposes keeps growing, but the solutions available to organizations for processing and analyzing it become more efficient and intuitive every day. Reaching the right customers at the right time with the right offers has never been easier. With this newfound agility, however, comes new opportunities for vulnerability. With so much riding on the integrity of your data and the services that make it secure and available, it’s crucial to have a plan in place for unexpected events that can wipe out your physical IT environment or otherwise compromise data access. The potential for natural disasters, malicious software attacks, and other unforeseen events necessitates that companies implement a robust disaster recovery (DR) strategy to
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AWS
Published By: Demand Frontier     Published Date: Mar 11, 2016
An energy manufacturing company with Refining and Marketing, Midstream and Chemicals expertise. The company has a strong focus on operational excellence – personal and process safety, environmental stewardship, reliability and cost efficiency. As one of the largest finished lubricants suppliers in the United States, Phillips 66 offers four premier lubricant brands, including: 76, Conoco, Phillips 66, and Kendall in the U.S. and 69 other countries.
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manufacturing, marketing, best practices, digital media, communications, network management, business metrics
    
Demand Frontier
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