help desk

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Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
Accessible through a web-based, interactive dashboard, the latest version of the ClarusIPC Plus+ solution integrates performance management capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
    
Clarus Systems
Published By: ScriptLogic     Published Date: Jan 11, 2012
In this white paper learn how to have a fluid help desk to work flow and how to resolve quickly and correctly, users IT issues. Read on.
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network administration, network management, desktop management, desktop administration, active directory management, patch management, desktop authority, active administrator
    
ScriptLogic
Published By: PTG     Published Date: Aug 30, 2010
This whitepaper outlines ProSoft's approach to the Basis Support Services for the changing SAP Netweaver World.
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sap applications, netweaver, sap basis, sap installation, helpdesk support, application performance management, change management, enterprise resource planning
    
PTG
Published By: Red Hat     Published Date: Jan 21, 2011
Red Hat Enterprise Virtualization for Desktops can help your business reduce desktop-associated costs, improve data security, and simplify overall desktop infrastructure management. In this session, Jeff Jameson will explain the technology features and benefits of delivering centrally hosted Linux and Windows desktops to the client of your choosing, while providing a true PC-like experience to your end users. With incredibly rich, integrated features like bi-directional audio and video, and kernel-level security enforcement, Red Hat Enterprise Virtualization for Desktops provides a complete solution for your virtual desktop deployments.
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red hat virtual tradeshow, live event, enterprise virtualization, desktop infrastructure management, linux, windows desktop, security, infrastructure
    
Red Hat
Published By: LogMeIn     Published Date: Mar 01, 2012
Even as colleges and universities have expanded to new campuses and adopted a variety of technology platforms, the IT helpdesk often remains a centralized resource operating from a single location. Effective remote support allows technicians to be "everywhere at once" and reduces the cost of providing quality support.
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logmein rescue, fordham university, remote support, customer support, enterprise applications, technical support, quality support, customer relationship management
    
LogMeIn
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking
    
Cisco
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, magic quadrant, contact center infrastructure, worldwide, support center, networking
    
Cisco
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
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it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow
    
Samanage
Published By: MobileIron     Published Date: Mar 21, 2017
In 2017, BlackBerry customers will face a major IT challenge — rebuilding their entire mobile security infrastructure when BlackBerry officially end-of-lifes its Good for Enterprise email app. Migrating to BlackBerry’s offering involves more than just rolling out a new app; it will require IT to spend significant time and resources to redefine policies, retrain IT and help desk staff, and re-enroll hundreds or even thousands of users in the new software.
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MobileIron
Published By: VMware AirWatch     Published Date: Jul 20, 2017
Take a look at our cloud-first, modern Windows management and security solution that fundamentally changes how IT approaches PC lifecycle management. Join us to learn how unified endpoint management helps organizations lower the cost of managing Windows deployments; streamlines securing endpoints, apps and data on any network; and delivers peak user experience across any Windows device. • Consolidate your Windows management across devices on or off the domain • Deliver and install Win32 software more reliably and quickly • Deploy security patches instantly and remediate vulnerabilities faster • Unify your endpoint management functions across desktops and mobile • First look at how organizations are using UEM for Windows 10
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VMware AirWatch
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