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Published By: NICE inContact     Published Date: Sep 18, 2019
Ready to step up your revenue in eight easy steps? Get this guide and start transforming your customer experience immediately. It’s helped other businesses reach up to 30% of their revenue goal – and it’ll work for your contact center too. This white paper includes strategies for: • Empowering and rewarding customer advocates • Encouraging and responding to customer feedback • Developing a plan for continuous improvement • Future-proofing processes and tools
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NICE inContact
Published By: Simba by Magnitude     Published Date: Jul 12, 2019
Today’s C-level executives expect data and analytics to provide them with speed and agility to deliver competitive advantage and to disrupt new markets. But, in today’s complex data environment exists a near paradox between these expectations, that companies will be able to rapidly deliver value using data and analytics--and the complexities of the data landscape, making it more difficult to find, govern, connect to and access the data needed to deliver that value. Once thing is clear: if management expectation is to be met, simplifying connectivity is a must.In this white paper, veteran analyst Mike Ferguson, Managing Director of Intelligent Business Strategies explores how simplifying data access –connectivity –aligns expectations with data realities thus decreasing time to value.
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Simba by Magnitude
Published By: ASG Software Solutions     Published Date: Aug 04, 2009
Businesses expect IT management to demonstrate their contributions to end-user benefits and the bottom line while addressing immediate needs and long-term performance management goals. This white paper presents IT2020, a new performance management paradigm for meeting both of these expectations.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, application integration, business intelligence, configuration management, database development, web service management
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Nov 03, 2008
The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM).
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, application integration, application performance management, business activity monitoring, business process automation, business process management, analytical applications
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 28, 2009
Organizations are drowning in content. They don't know what they have, and they can't find what they need when they need it. While they spend significant time and money to manage content stored among a host of disconnected systems, their efforts are less than fully effective.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, automation, it value chain, ecommerce, bpm, workflow, itil, cmdmdb, service optimization, best practices, business analytics, business intelligence, business management, business process management
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 29, 2008
Aligning IT and business perspectives requires the ability to create links between configuration information in the CMDB and the business service as experienced by the user. Service Dependency Mapping (SDM) products automate the process of creating and maintaining these links.
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asg, cmdb, bsm, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm, application integration, business activity monitoring, business analytics, business integration, business intelligence
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 27, 2009
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm, application integration
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 24, 2008
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm, application integration
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 28, 2008
Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise CMDB initiative, this white paper sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with their CMDB project.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, roi, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 02, 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, bsm, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 23, 2010
Virtualization continues to grow at 20 percent or more per year, but it is not expected to overtake existing physical architectures at least through 2010. This white paper examines the unique challenges of virtualization and offers tips for its successful management alongside IT's physical deployments.
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asg, cmdb, virtualization, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 20, 2010
Application modernization is a powerful method for extending the life and improving the business value of a company's critical application assets. It provides an attractive and cost effective alternative to application development, enabling companies to defer investment in replacement initiatives without compromising business support.
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application modernization, forrester consulting, apo, asg, application portfolio optimization, application integration, application performance management, business activity monitoring, business intelligence, business management, business process automation
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure, service management, application integration, business integration, business intelligence, web service management, project management
    
ASG Software Solutions
Published By: Sitecore     Published Date: Jul 08, 2009
This whitepaper discusses the need to target outcomes and focus on building a complete, 360-degree view of your customers -- who they are, where they came from, what they do, and how you can best meet their needs.
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sitecore, customer experience, lifecycle management, web content management, analytics, crm, emarketing, email marketing, cms, lead generation
    
Sitecore
Published By: MyOffice24x7     Published Date: Oct 12, 2012
An instructive whitepaper for introducing electronic forms to your organisation, with the view of supplementing or replacing the use of paper forms in its business processes.
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MyOffice24x7
Published By: Adlib Software     Published Date: Jan 13, 2014
Welcome to the future of 24/7, any-time, anywhere access to digital content - where dynamic publishing solutions are the mantra. Is your organization ready for this brave new world of digital content distribution? This whitepaper explores how to prime your organization to leverage rapid digital content consumption as a key to business intelligence.
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content marketing, content management, enterprise content management, publishing, data, content transformation, document transformation, document conversion, sharepoint, filenet, documentum, ecm, opentext, archive, assets, digital assets, networking, it management, knowledge management, enterprise applications
    
Adlib Software
Published By: NetSpi     Published Date: Sep 20, 2019
The cloud has become a valued part of modern infrastructure and there are now more resources than ever to help organizations secure their cloud environments. Even with all of the available tools and resources, there are still a million ways to configure services incorrectly. Public and non-public breaches seem to happen weekly and the maturity of the information security program doesn’t seem to influence the likelihood of the breach. One easy mistake in a cloud environment can be disastrous and it’s reasonable to be concerned when a new breach report hits the news. Just like anything in security, there are no magic bullets, but to help address these concerns, NetSPI recommends some general guidelines to help get ahead of the cloud security curve. These are general best practices that could be applied to any portion of your IT environment, but it’s good to keep these in mind while working with the cloud.
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NetSpi
Published By: OneSource     Published Date: Dec 08, 2010
Have you received your quota for 2011 yet? Wondering how you are going to hit it?as
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webinar, onesource, business intelligence, prospects, lead generation
    
OneSource
Published By: BitGravity     Published Date: Dec 17, 2009
This paper outlines the seven essential buying criteria that every decision-maker needs to consider when making a decision on a video delivery provider. These buying criteria are shared across the gamut of small, video-centric startups and established, familiar media giants.
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bitgravity, video delivery, legacy cdns, network architecture, internet video, file management, total cost ownership, proxy cache, bandwidth management, infrastructure, traffic management, content delivery
    
BitGravity
Published By: Upsite Technologies     Published Date: Sep 18, 2013
The average computer room today has cooling capacity that is nearly four times the IT heat load. Using data from 45 sites reviewed by Upsite Technologies, this white paper will show how you can calculate, benchmark, interpret, and benefit from a simple and practical metric called the Cooling Capacity Factor (CCF). Calculating the CCF is the quickest and easiest way to determine cooling infrastructure utilization and potential gains to be realized by AFM improvements.
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ccf, upsite technologies, cooling capacity factor, energy costs, cooling, metrics, practical, benchmark
    
Upsite Technologies
Published By: AWS     Published Date: Oct 01, 2019
Informatica is a leader in Enterprise Cloud Data Management, providing solutions that help organizations optimize, transform, and analyze their data. Informatica’s Intelligent Data Platform is built on a microservices architecture, helping organizations ensure their data is trusted, secure, governed, accessible, timely, relevant, and actionable on-premises or on the cloud.
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AWS
Published By: AWS     Published Date: Oct 01, 2019
By 2020, Gartner predicts 100% of new entrants to IT – and 80% of historical vendors – will offer subscription-based business models to their customers. These organizations are prioritizing the cloud over on-premises data centers and legacy software, so they can more efficiently deliver highly available, scalable, and cost-effective service offerings. To remain competitive, you need to modernize your approach to .NET development – and Amazon Web Services (AWS) is the ideal place to start. This whitepaper will explore best practices for containerizing your Windows workloads on AWS, including how to design your containers, which AWS services to leverage, and how to modernize your existing .NET applications for the cloud.
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AWS
Published By: AWS     Published Date: Oct 14, 2019
Download the webinar to hear from speakers: Ryan Niksch, Partner Solutions Architect, AWS Mayur Shetty, Senior Solutions Architect, Red Hat Yuriy Denysov, DevOps/Systems Engineer, Scholastic
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AWS
Published By: Vision Solutions     Published Date: Apr 24, 2008
This white paper will provide a road map to the most effective strategies and technologies to protect data and provide fast recovery should data be lost or corrupted due to accident or malicious action.
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vision, high availability, ibm, cdp, aix, business intelligence, configuration management, data protection
    
Vision Solutions
Published By: Vision Solutions     Published Date: Sep 11, 2008
Journaling is a powerful feature, one that IBM has continued to develop and improve over the years. Yet, depending upon your business requirements, you probably still need more protection against downtime than journaling alone can provide. This white paper will cover what you need to know about journaling, what it can do and how it supports and cooperates with high availability software.
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vision, high availability, ibm, idata protection, journaling, as/400, database development, data integration, data protection, data replication
    
Vision Solutions
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