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Published By: LogMeIn     Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores how closely they're aligned. Download this white paper to learn more.
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customer support, customer expectations, support technology, technical support
    
LogMeIn
Published By: LogRhythm     Published Date: Feb 07, 2017
Globally, sophisticated cyber-attacks are compromising organizations at an unprecedented rate and with devastating consequences. Modern attackers, including criminal organizations, ideological groups, nation states and other advanced threat actors are motivated by a wide range of objectives that include financial gain, industrial espionage, cyber-warfare, and terrorism.
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security, technology, best practices, information technology, business analytics, business management
    
LogRhythm
Published By: LogRhythm     Published Date: Apr 04, 2017
Globally, sophisticated cyber-attacks are compromising organizations at an unprecedented rate and with devastating consequences. Modern attackers, including criminal organizations, ideological groups, nation states and other advanced threat actors are motivated by a wide range of objectives that include financial gain, industrial espionage, cyber-warfare, and terrorism. These attacks are often very expensive for compromised organizations, costing each company an average of USD $7.7M.
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LogRhythm
Published By: LogRhythm     Published Date: Jun 19, 2018
Globally, sophisticated cyber-attacks are compromising organizations at an unprecedented rate and with devastating consequences. Modern attackers, including criminal organizations, ideological groups, nation states and other advanced threat actors are motivated by a wide range of objectives that include financial gain, industrial espionage, cyber-warfare, and terrorism. These attacks are often very expensive for compromised organizations, costing each company an average of USD $7.7M.1 1 Ponemon 2015 Cost of Cyber Crime Study 2 CyberEdge 2016 Cyberthreat Defense Report 3 Symantec, Underground black market: Thriving trade in stolen data, malware, and attack service. November 20, 2015; Medscape, Stolen EHR Charts Sell for $50 Each on Black Market, April 28, 2014 4 Deloitte, Beneath the Surface of a Cyberattack, 2016 The Modern Cyber Threat Pandemic 3 The odds that your organization will be compromised are high. In fact, a recent report indicates that 76 percent of surveyed organizatio
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data, breaches, organizations, global
    
LogRhythm
Published By: Lombardi Software     Published Date: Dec 07, 2006
This paper is intended for groups who want to make the business case for investing in BPM to drive process improvement. It provides an overview of the areas of benefit that companies can expect from BPM as well as concrete examples of value.
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bpm, business process management, process improvement, productivity, roi, return on investment, it management, lombardi
    
Lombardi Software
Published By: Lumension     Published Date: Feb 07, 2014
In this best practice guide, we are going to take a deep dive into a best practice process for patch and vulnerability management, developed by Lumension over thousands of customer engagements.
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lumension, agent maintenance, value and risk, patch management, microsoft’s patch tuesday, it tasks, remediation process, endpoint management and security suite
    
Lumension
Published By: Mainline Information Systems     Published Date: Oct 27, 2009
View this webcast to learn about tuning for Oracle from an AIX administrative perspective. This session covers operating system related topics including Oracle and disk; volume groups and file systems; asynchronous and concurrent I/O; and Oracle AWR.
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aix, mainline information systems, oracle, tuning, disk, storage management, application performance management, information management
    
Mainline Information Systems
Published By: Marketo     Published Date: Oct 17, 2016
Don’t waste another moment assuming, instead of knowing, your marketing campaigns are working. You could be alienating large customer groups or ignoring the potential to increase ROI for campaigns that do work, but could use improvement. Download now to learn more!
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a/b testing, marketing strategy, campaign testing, roi
    
Marketo
Published By: Medical Group Management Association (MGMA)     Published Date: Mar 16, 2009
Read this white paper from the Medical Group Management Association (MGMA) – the most respected association for the leaders of medical group practices. You’ll learn how you can take advantage of this niche audience and about technologies that these small and medium-sized businesses dedicated to health care need to run smoothly.
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mgma, technology, service, medical groups, medical group management association, smb, healthcare, health-care information technology
    
Medical Group Management Association (MGMA)
Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft
Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: Microsoft     Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE CONTINUE TO RISE AROUND THE GLOBE Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement. Regardless of industry, service organizations are a customer engagement focal point for brands around the world. Our r
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Microsoft
Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Today’s businesses rely heavily on email to communicate with clients, partners, and colleagues. But research suggests that organizations are lacking when it comes to protecting themselves against the increasing number of customized and complex attacks. When polled by Mimecast, 83% of IT security managers said they see email as a primary source of attack, yet 65% claim they aren’t fully equipped to resolve the risks associated with email threats. Respondents’ perceptions of primary security threats also appeared to change based on having experienced a successful breach. However, viruses, malware, spam, and insider threats remain the top concerns for both groups, both with and without breach experience.
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Microsoft Office 365
Published By: Mimecast     Published Date: Feb 13, 2017
Security and risk (S&R) pros have the challenging task of using finite resources (including budget, time, and people) to protect their businesses from every possible attack type. On top of this, S&R pros don’t just need to watch out for threats coming from outside their walls, but must keep an eye on internal threats as well. S&R decision-makers face threats from three groups of insiders – compromised accounts (internal accounts that have been compromised by external attacks), careless misuse (internal policy violators and those who accidentally leak or expose data or systems), and malicious insiders (insiders who purposefully take or misuse data or exploit systems), and they must be prepared for each. In February 2017, Mimecast commissioned Forrester Consulting to evaluate the state of enterprise security readiness for internal email threats.
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email security, internal threats, mimecast, forrester
    
Mimecast
Published By: Mimecast     Published Date: Jan 17, 2019
Two-thirds of all internally generated email sent is from employees communicating within an organization*. Yet most IT organizations only focus on inbound email when it comes to protecting against cyber-attacks. In doing so, they ignore the serious risks posed by internal and outbound emails and the actions of two at risk groups of users - the compromised and careless employee. Mimecast Internal Email Protect extends the security capabilities of Targeted Threat Protection to provide advanced inside-the-perimeter defenses. Watch this on-demand webinar where Mimecast’s Chief Trust Officer, Marc French, and Cyber Security Strategist, Bob Adams discuss: The top things to do to optimize your Targeted Threat Protection implementation and prepare for addressing the threats on the inside. The multiple ways internal email threats start, and why human error nearly always plays a role. The scale and impact of attacks that spread via internal email. How to extend your current protection with Mim
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Mimecast
Published By: Mintigo     Published Date: Sep 05, 2018
One of the most common use cases for AI in B2B is to make predictions about which accounts are most likely to buy and which leads are most likely to convert. However, use cases for AI are being extended beyond predictive account and lead scoring to include decision-making and process automation as well. Download this SiriusDecisions technology perspective on Predictive Analytics and Artificial Intelligence Technology to learn more. This paper will cover: • The benefits, evolution and capabilities of AI technology solutions for B2B organizations • The core and extended capability groups of AI • The business priorities supported by AI Fill out the form to get your free copy!
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Mintigo
Published By: MoreVisibility     Published Date: May 07, 2012
LinkedIn connections and groups foster a lot of interaction among professionals, who can discuss their respective industries and job functions. Learn more about the three main opportunities for you to become a master link builder on LinkedIn.
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morevisibility, marketing, social media, emerging marketing, internet marketing, web analytics
    
MoreVisibility
Published By: NetApp     Published Date: Jan 07, 2010
NetApp best practices cover important new features of Microsoft® HyperV™ as well as lessons learned from numerous deployments. Learn how to configure networks, set appropriate iGroups and LUN types, avoid alignment problems, and configure CSVs.
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netapp, microsoft hyper-v virtualization, configure network, deployment, igroups, lun, tech ontap, storage
    
NetApp
Published By: Netviewer     Published Date: Oct 21, 2009
Whether your business is medium-sized or a conglomerate: Now more than ever, projects are a part of our everyday work, characterized by changing tasks, flexible working groups and the participation of external specialists. Project managers increasingly face the challenge of having to motivate and direct geographically distributed teams.
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netviewer, web conferences, dmm, roi, project management, travel association, webinar, virtual meeting
    
Netviewer
Published By: Network Automation     Published Date: Dec 08, 2008
Healthcare Management Solutions (HMS) is an industry leader in outsourced revenue cycle management for hundreds of healthcare industry clients. Its client base includes large for-profit and not-for-profit integrated healthcare delivery networks, stand-alone hospitals of all sizes, physician groups and managed care organizations of all types.
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network automation, process automation, data management, networking, it management, network management, network performance management, business process automation
    
Network Automation
Published By: Nutanix, Inc.     Published Date: May 07, 2013
This report defines storage-centric virtualized infrastructure, its opportunity and use cases, and the emerging vendor landscape that IT infrastructure and operations groups should evaluate as they purse the software-defined data center.
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converged infrastrucutres, storage, virtualization, server, storage-centric, lun, modular expansion, backup and recovery
    
Nutanix, Inc.
Published By: Okta     Published Date: May 11, 2016
Within 6 months of starting to use Okta, customers on average will connect more than 10 applications for single sign-on. Once single-sign-on is tackled, cloud-first IT organizations can start to tackle the next set of problems. These next challenges are all about how you manage identities across all connected systems, how to determine who has access to what, and how you maintain control over user access. Some of the largest organizations in the world spend millions of dollars building out complex workflow systems to manage these processes. Even then, they depend heavily on manual work to actually get the job done. With Okta, there is a better way to do this, and it’s accessible to organizations of all sizes. Okta Provisioning gives you a foundation for cloud-first IT that brings sanity to your IT processes and enables you to encourage business groups to keep adopting more applications and users to bring the devices of their choice to work. App management, mobility management, and authe
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Okta
Published By: Okta     Published Date: Jul 19, 2016
Within 6 months of starting to use Okta, customers on average will connect more than 10 applications for single sign-on. Once single-sign-on is tackled, cloud-first IT organizations can start to tackle the next set of problems. These next challenges are all about how you manage identities across all connected systems, how to determine who has access to what, and how you maintain control over user access. Some of the largest organizations in the world spend millions of dollars building out complex workflow systems to manage these processes. Even then, they depend heavily on manual work to actually get the job done. With Okta, there is a better way to do this, and it’s accessible to organizations of all sizes. Okta Provisioning gives you a foundation for cloud-first IT that brings sanity to your IT processes and enables you to encourage business groups to keep adopting more applications and users to bring the devices of their choice to work. App management, mobility management, and authe
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best practices, business optimization, business management, productivity, cloud services, mobile, identity, idaas
    
Okta
Published By: Okta     Published Date: Jul 25, 2016
Within 6 months of starting to use Okta, customers on average will connect more than 10 applications for single sign-on. Once single-sign-on is tackled, cloud-first IT organizations can start to tackle the next set of problems. These next challenges are all about how you manage identities across all connected systems, how to determine who has access to what, and how you maintain control over user access. Some of the largest organizations in the world spend millions of dollars building out complex workflow systems to manage these processes. Even then, they depend heavily on manual work to actually get the job done. With Okta, there is a better way to do this, and it’s accessible to organizations of all sizes. Okta Provisioning gives you a foundation for cloud-first IT that brings sanity to your IT processes and enables you to encourage business groups to keep adopting more applications and users to bring the devices of their choice to work. App management, mobility management, and authe
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security
    
Okta
Published By: Omniture     Published Date: Jun 27, 2007
The online marketer’s challenge is to make sense of the vast information that traditional offline marketers could only dream of to connect and build relationships that benefit not only their organization, but also their visitors and customers. This guide will help you identify your key segments and, more importantly, provide you with tools and knowledge to better manage those segments.
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segment, segmenting, segmentation, site analysis, focus group, focus groups, omniture, lead generation
    
Omniture
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