genesys voice platform

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Published By: Genesys     Published Date: Jan 27, 2009
In this document, Opus Research offers seven ways SIP (Session Initiation Protocol) can revolutionize customer care in your enterprise. More specifically, we evaluate deployments that involve SIP and provide case studies that integrate Genesys SIP the Customer Interaction Manager (CIM), Genesys Voice Platform (GVP), and Business Process Routing from Genesys Telecommunications Laboratories.
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genesys, sip, session initiation protocol, customer integration manager, genesys voice platform, voip, crm, enterprise applications, customer interaction service, customer relationship management, customer satisfaction, video conferencing, voice recognition, voice over ip
    
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