experience management

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Published By: Aasonn     Published Date: Sep 26, 2014
Download to hear individual reflections and advice from SuccessFactors customers on their implementation journey. Personally listen to the unique takeaways and recommendations from the world’s most experienced Implementation Consultants, Project Managers, SAP Solution Architects, Sales Executives and Strategic Change Management Consultants. Here is your chance to get the insiders view.
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aasonn, successfactors, hr project, customer experiences, human resources
    
Aasonn
Published By: VMware AirWatch     Published Date: Dec 08, 2016
This white paper illustrates several real-world implementations and day-to-day experiences that demonstrate how IT organizations are embracing a user-centric model for improved management benefits to achieve key performance and business results and stay competitive.
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VMware AirWatch
Published By: nFusion     Published Date: Apr 12, 2016
Factors to consider for a successful website redesign include: 1. Creating a customer centric site experience to fulfill the needs of customer personas and their journeys. 2. Ensuring website content is produced and presented according to evolving customer experience needs. 3. Putting a premium on program management and collaboration to identify and avoid blind spots. Read more to discover in depth details about these three factors.
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nfusion, website redesign, customer experience, best practices, customer interaction service, customer satisfaction
    
nFusion
Published By: VMware     Published Date: Feb 24, 2017
As enterprises embrace adoption of Microsoft Office 365 to drive business and alleviate the complexity and costs associated with on-premise Exchange environments, achieving a balance between identity management and user experience is often difficult. In this white paper, discover how VMware AirWatch® Enterprise Mobility Management (EMM) can easily integrate with Office 365 APIs, VMware Identity Manager, and an enterprise’s existing cloud, or on-premise, identity management solution to optimize user experience and ensure data is secure across all devices and platforms.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
As enterprises embrace adoption of Microsoft Office 365 to drive business and alleviate the complexity and costs associated with on-premise Exchange environments, achieving a balance between identity management and user experience is often difficult. In this white paper, discover how VMware AirWatch® Enterprise Mobility Management (EMM) can easily integrate with Office 365 APIs, VMware Identity Manager, and an enterprise’s existing cloud, or on-premise, identity management solution to optimize user experience and ensure data is secure across all devices and platforms.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
As enterprises embrace adoption of Microsoft Office 365 to drive business and alleviate the complexity and costs associated with on-premise Exchange environments, achieving a balance between identity management and user experience is often difficult. In this white paper, discover how VMware AirWatch® Enterprise Mobility Management (EMM) can easily integrate with Office 365 APIs, VMware Identity Manager, and an enterprise’s existing cloud, or on-premise, identity management solution to optimize user experience and ensure data is secure across all devices and platforms.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
As enterprises embrace adoption of Microsoft Office 365 to drive business and alleviate the complexity and costs associated with on-premise Exchange environments, achieving a balance between identity management and user experience is often difficult. In this white paper, discover how VMware AirWatch® Enterprise Mobility Management (EMM) can easily integrate with Office 365 APIs, VMware Identity Manager, and an enterprise’s existing cloud, or on-premise, identity management solution to optimize user experience and ensure data is secure across all devices and platforms.
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VMware
Published By: SAP     Published Date: Mar 25, 2011
Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)
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customer experience, customer experience management, company service, best practices, customer interaction service, customer relationship management, customer satisfaction, customer service
    
SAP
Published By: SAP     Published Date: Apr 14, 2011
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a poor job at delivering a good customer experience. We will be publishing 4 reports based on this survey as well as interviews with key analysts, influencers and Customers. Here is the first report which you can download and forward to your sales team and customers.
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customer experience management, bloomberg businessweek, bbrs, relationship management, customer segmentation, customer retention, business intelligence, customer relationship management
    
SAP
Published By: SAP     Published Date: Jun 30, 2011
Insight is important to any organization. But to small businesses and midsize companies, it's critical. Read this informative IDC executive brief and learn which questions your long-term business intelligence strategy should answer to keep your business on the path toward greater insight, efficiency, and flexibility.
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sap, competitive differentiation, idc, business intelligence strategy, smbs, experience, analytics, decision management, insight, strategic, operational, tactical decision, automation, business analytics, business intelligence, collaboration
    
SAP
Published By: Sitecore     Published Date: Nov 05, 2015
We focus on baseline capabilities such as content and experience management, delivery, and optimization as well as on mobile support, cloud deployment, and integration with components such as marketing and commerce.
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sitecore nfusion, web content management, wcm, cloud deployment, experience management, mobile support, it management, enterprise applications
    
Sitecore
Published By: Sitecore     Published Date: Nov 10, 2015
This new report outlines the must-have functionality to look for in a content management system so you’re able to deliver customer experiences with agility and precision. It explains the evolving definition of “web content management” and charts nine key capabilities to investigate.
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wcm, mobile, marketing, cloud, cms, platform
    
Sitecore
Published By: SAS     Published Date: Mar 06, 2018
The Internet of Things enables retailers to do three basics better and faster: 1) Sensing who customers are and what they’re doing, 2) Understanding customer behavior and preferences, and 3)Acting on that insight to create a more engaging customer experience. - There are high-potential IoT applications in supply chain, in “smart store” operations, and especially in providing an engaging experience to the “connected customer.” IoT data can anticipate where the customer is headed and how to meet her there. - Much of the IoT ground, in both data management and analytics, may be unfamiliar. Retailers and their IT organizations have to be realistic about the technological challenges, their own capabilities, and where they need assistance. - To differentiate through IoT, focus on the analytics. Devices and their data — and even their platforms — are commodities. Advantage goes to the retailer who does the most with the data to engage the connected customer.
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SAS
Published By: Gleanster     Published Date: Jul 26, 2012
This Deep Dive analyst report looks at the experiences of more than 75 retailers and consumer brands that have outperformed their industry peers with respect to their mobile marketing initiatives. It explains that much of this improvement can be attributed to the notion of Mobile Relationship Management.
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marketing, mobile marketing, gleanster, mobile relationship, emerging marketing
    
Gleanster
Published By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
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numara, it service management, service, footprints, it budgets, cost cutting, flexible, itil, service delivery, support costs, fast-to-implement, incidents, customer experience, workflow, service desk, tracking, change management, it management, service management
    
Numara Software
Published By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing, accounts receivable
    
Numara Software
Published By: Numara Software     Published Date: Jul 09, 2009
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
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configuration management, cmdb, numara, footprints, auto-discovery tools, hardware, itil, service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing
    
Numara Software
Published By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
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itil v3, numara, footprints, service catalog, service request, service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing, accounts receivable, automated integration
    
Numara Software
Published By: Aternity     Published Date: Sep 10, 2012
Don't try to fit a square peg into a round hole by using infrastructure performance tools that are not equipped to monitor and measure true end user experience in VDI environments. Join EMA Research Director Julie Craig and Aternity President & CEO Trevor Matz to learn how to close the VDI end user experience visibility gap.
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desktop virtualization, infrastructure performance, user experience, vdi environments, end user experience management, aternity, application performance management, business activity monitoring, virtualization, design and facilities
    
Aternity
Published By: Bridgeline Digital     Published Date: May 17, 2013
Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.
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forrester, digital customer experience, customer experience management, customer experience trends, digital experiences
    
Bridgeline Digital
Published By: Sitecore     Published Date: Aug 21, 2013
How to Choose the Best Web Content Management System for Customer Experience Management
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sitecore, cms, customer experience management, global software, content management, it management
    
Sitecore
Published By: Sitecore     Published Date: Aug 21, 2013
Taking Full Advantage of a Customer Experience Management Platform
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sitecore, cxm platform, ustomer experience management, it management
    
Sitecore
Published By: IBM     Published Date: Apr 04, 2014
In the age of the interconnected world where the primary touchpoints are digital, the purpose of the digital experience as part of the digital strategy is clear: deliver an engaging, useful and ideally, differentiating experience to the user – and make every experience truly “exceptional”.
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ibm, digital strategy, digital marketing, customer experience, customer engagement, digital experience, marketing, mobile marketing, rich media, social networking, marketing management, ecommerce, analytics, integration, cloud
    
IBM
Published By: Greenhouse     Published Date: Jan 25, 2017
Learn which recruiting metrics to track and see where you stack up against others. Download now to learn more.
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recruiting tips, recruiting software, recruiting strategy, applicant tracking, talent acquisition, recruiting metrics, recruiting data, talent metrics, candidate experience, candidate sourcing, candidate management, talent strategy, recruiting, recruitment, staffing
    
Greenhouse
Published By: Greenhouse     Published Date: Jan 25, 2017
The search for new technology always starts with a big questions: Where do you want it to take you?
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recruiting tips, recruiting software, recruiting strategy, applicant tracking, talent acquisition, recruiting metrics, recruiting data, talent metrics, candidate experience, candidate sourcing, candidate management, talent strategy, recruiting, recruitment, staffing, technology
    
Greenhouse
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