cross value

Results 1 - 25 of 108Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
Tags : 
    
Genesys
Published By: Red Hat     Published Date: Sep 09, 2018
This assessment shows that enterprises adopt Red Hat Fuse because they believe in a community-based open source approach to integration for modernizing their integration infrastructure that delivers strong ROI. For these organizations, Fuse was part of a larger digital transformation initiative and was also used to modernize integration. IDC interviewed organizations using Fuse to integrate important business applications across their heterogeneous IT environments. These Red Hat customers reported that Fuse has enabled them to complete substantially more integrations at a higher quality level, thereby supporting their efforts to deliver timely and functional applications and digital services. Efficiencies in application integration with Fuse have generated significant value for study participants, which IDC quantifies at an average value of $75,453 per application integrated per year ($985,600 per organization). They have attained this value by: » Enabling more efficient and effectiv
Tags : 
    
Red Hat
Published By: Cisco EMEA     Published Date: Jun 05, 2018
This Technology Spotlight highlights the tangible benefits achieved by early SD-WAN adopters across key use cases and outlines a vision for sustained ROI and value creation from the solution.This paper also looks at the role of Cisco in the strategically important SD-WAN market. SD-WAN has arisen as the WAN's response to the migration of enterprise apps to the cloud. As the march of enterprise apps to the cloud gathers momentum,it is inevitable that SD-WAN gets the spotlight.
Tags : 
    
Cisco EMEA
Published By: Box     Published Date: Jun 22, 2018
• In today's ever-evolving world, content management is a moving target. With content flowing from a multitude of places, keeping up with the speed of business requires a content management strategy that's more flexible than traditional Enterprise Content Management (ECM). • As digital transformation forces organizations to rethink their processes, it's never been more important to focus on deploying a platform that works across all of your content so you can get more value out of each asset and protect yourself against technology stagnation. • Check out our ebook, 5 Considerations For Transforming Your ECM Strategy With Cloud Content Management, and learn how to bring your people and information together in the cloud.
Tags : 
    
Box
Published By: Oracle     Published Date: Nov 28, 2017
Today’s leading-edge organizations differentiate themselves through analytics to further their competitive advantage by extracting value from all their data sources. Other companies are looking to become data-driven through the modernization of their data management deployments. These strategies do include challenges, such as the management of large growing volumes of data. Today’s digital world is already creating data at an explosive rate, and the next wave is on the horizon, driven by the emergence of IoT data sources. The physical data warehouses of the past were great for collecting data from across the enterprise for analysis, but the storage and compute resources needed to support them are not able to keep pace with the explosive growth. In addition, the manual cumbersome task of patch, update, upgrade poses risks to data due to human errors. To reduce risks, costs, complexity, and time to value, many organizations are taking their data warehouses to the cloud. Whether hosted lo
Tags : 
    
Oracle
Published By: Cisco EMEA     Published Date: Mar 26, 2019
The modern workplace is anywhere Complex work. Specialised teams all over the place. They’re in offices, homes, hotels, cars and airports. It could hardly be any more different to the days when people sat in neat rows of desks. That’s the modern reality of business life—it’s happening everywhere at once. Not only that, it’s happening on all kinds of devices, from desktop to mobile. And every generation of worker expects to have its workstyle accommodated. Today, co- workers mingle flexibly in pairs and groups, and those teams thrive on exchanging creative energy. They meet up in spaces designed specifically to encourage the cross-pollination of ideas. Their disruptive new concepts are where the next big growth opportunities are. The modern workplace is one where ongoing innovation is valued above all else. And flexibility extends well beyond four walls. Think about the way you work today and how it has evolved. Chances are it’s no longer 9 ‘til 5. Mobile employees, contract workers, fr
Tags : 
    
Cisco EMEA
Published By: SAS     Published Date: Jan 17, 2018
Consider the many ways that a customer encounters your brand – organic results on a search engine, display media campaigns, social media links, re-targeting on external sites, etc. One thing is certain – consumer journeys are far from linear. They can occur across multiple platforms, devices and browsers. The problem is that organizations are often constrained to channel-limiting decisions regarding their media investment allocations. Marketing attribution helps you analyze the impact and business value of company-generated marketing interactions to help make the best marketing investment decisions. The challenge is to interpret the massive volumes of customer data that continues to expand day by day.
Tags : 
    
SAS
Published By: MuleSoft     Published Date: Jan 16, 2018
To achieve efficiencies in today’s turbulent economic climate, government entities need to integrate legacy applications with modern systems and web services. Orchestration between multiple systems across various departments and municipalities is needed to deliver quality public services. At the same time, public sector agencies face aggressive timelines and budget constraints, changing constituent needs, and open source policies. Learn how utilizing a lightweight, standalone Enterprise Service Bus (ESB) enables government entities to meet these key challenges and deliver vital public goods while cutting costs. Evalute important decisions: Achieving efficiencies in today’s turbulent budgetary environment Time to Delivery and Budget Constraints Constituent Needs and Public Value Open Source Policies & Initiatives The Software Architecture for Government Learn to deliver projects within tight schedules and fiscal constraints - download now.
Tags : 
    
MuleSoft
Published By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
Tags : 
interaction management, business technology, enterprise, forrester, best practices, pegasystems, business analytics, open source
    
Pega
Published By: GE Power     Published Date: Jan 30, 2017
Be the first to read the 2017 top digital trend predictions for the (remove second the) the power and utility industry, and gain a competitive edge by understanding what’s next. Across the Electricity Value Network (EVN) - from generation through T&D and end user management, first movers and proactive digital adopters are far more likely to thrive in the future. Read the new Brief and learn how:
Tags : 
2017 top digital trends, power plants, utilities, power producers, electricity value network, top digital trends, power plant cyber attacks, power grids
    
GE Power
Published By: Dell EMC & Intel     Published Date: Aug 03, 2018
IDC interviewed organizations that have deployed Dell EMC VxRail and VxRack hyperconverged solutions powered by Intel® Xeon® Platinum processor to support their expanding IT and business operations. Study participants reported that Dell EMC HCI solutions serve as a foundation for innovation across their distributed organizations by providing a cost-effective, agile, and high-performing IT infrastructure foundation. The result is that these organizations are realizing a 619% five-year return on their investment in Dell EMC HCI solutions, which IDC puts at a value of $150,776 per 100 users per year, resulting in a six-month payback period.
Tags : 
    
Dell EMC & Intel
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
The digital era has ushered in a proliferation of data that powers modern businesses. When leveraged properly, organizations are seeing the potential of data to drive better outcomes across all aspects of their business. Using data to support different workflows, analytics, and activities transforms it into data capital — a digital asset that will drive value for the business. The extent to which an enterprise aligns its organization around this data capital mindset — in both the way they use data and the way they invest in data technology — can have lasting impacts on the success of the business. In February 2019, Dell EMC and Intel commissioned Forrester Consulting to evaluate whether the ability to harness and apply data and analytics at every opportunity is fast becoming a prerequisite for success. To test this, Forrester conducted a global survey of 516 IT decision makers. The survey found that companies with more mature data capital practices — leveraging more data types, managin
Tags : 
    
Dell EMC Storage
Published By: 3D Systems     Published Date: Mar 07, 2019
To stay competitive, manufacturers have to meet the rapidly changing needs of customers while retaining high quality products, at the same time as controlling costs. Product lifetimes are shrinking and customers are expecting more customization and innovation. Agility is the key to staying ahead of the competition and meeting the needs of customers. The FabPro 1000 entry-level industrial 3D printer delivers production-grade parts, at high speed, with six sigma repeatability, and can be used across a distributed manufacturing and engineering enterprise. With a low cost of entry, FabPro 1000 enables agile manufacturing operations to meet customer needs rapidly and effectively empowers engineers to deliver more value and quality in the product development process. To find out more download this whitepaper today!
Tags : 
    
3D Systems
Published By: SAS     Published Date: Nov 04, 2015
In a panel discussion at the 12th annual SAS Health Analytics Executive Forum in May 2015, leaders from Dignity Health, Horizon Blue Cross Blue Shield of New Jersey, Janssen Pharmaceuticals and SAS shared what they have done to prove the value of analytics to their business leaders – and what has worked for them as they developed an analytic culture in their organizations and put analytic insights to work.
Tags : 
sas, healthcare, healthcare models, episode analytics, analytics, data management
    
SAS
Published By: Pega     Published Date: Jul 29, 2015
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to discover how well each vendor fulfills Forrester’s criteria an
Tags : 
    
Pega
Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
A tool for finance leaders to unify disparate customer data with financial and strategic ROI If you’ve found yourself sweating in a smoky billiard room, wondering what role customer data should play in finance—as well as in your company’s long-term strategy—this eBook will help you hone your pool shark skills. Inside, you’ll find insights about…. • How to identify patterns in your customer portfolio, and why it matters. • Avoiding four critical data billiard blunders. • Key questions to ask while you’re segmenting your data. • How to tell if your portfolio segmentation strategy is working with the right reporting. This eBook will help you navigate the crowded billiard room of customer data and how you can use it to drive cross-functional value for your team.
Tags : 
    
Dun & Bradstreet
Published By: BMC Software     Published Date: Jun 25, 2013
Large gaps and loss of productivity challenge the value, agility and cost of IT across the globe. “Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
Tags : 
bmc, productivity, it support, customer satisfaction, technology, it management, enterprise applications, data management
    
BMC Software
Published By: Salesforce Commerce Cloud     Published Date: Sep 01, 2016
What opportunities are there for retailers to elevate the shopping experience and grow revenue? The Demandware Shopping Index takes a look at more than 400 million shoppers across the globe to identify trends and consider vital shopper metrics including frequency, conversion, average order values and much more. Download your free version of the Shopping Index today!
Tags : 
demandware, shopping index, retail, shoppers, consumers, shopper metrics, enterprise applications
    
Salesforce Commerce Cloud
Published By: CA Technologies     Published Date: Sep 25, 2017
APIs are a critical component of digital business—empowering developers to build apps across any channel and enabling partners to incorporate your data or services into their offerings. By making it easier for other organizations to access your services, you create value and growth opportunities.
Tags : 
digital experience, mobile applications, business success, innovations, market, risk and cost, software development, ca technologies
    
CA Technologies
Published By: CA Technologies EMEA     Published Date: Sep 07, 2018
Continuous testing is the practice of testing across every activity in the SDLC to uncover and fix unexpected behaviors as soon as they are injected. Continuous testing is the embedding of testing as a fundamental and ongoing aspect of every activity through the application lifecycle, from requirements through production, to ensure the business value is being achieved as expected. As the pace of business continues to quicken, companies are starting to recognize that to stay competitive the process of developing and releasing software needs to change. Release cadence has greatly accelerated. There is no occasion anymore for a six- to 18-month find-and-fix turnaround in which the customer will find the delay acceptable. Things need to move faster, and they need to be ready and perfect faster. Download this whitepaper to find out how CA Technologies can help with your Continuous Testing.
Tags : 
    
CA Technologies EMEA
Published By: IBM     Published Date: Jan 27, 2017
In this era of digital transformation, business and IT leaders across all industries are looking for ways to easily and cost-effectively unlock the value of enterprise data and use it to deliver new customer experiences while fueling business growth. The digital economy is changing the way organizations gather information, gain insights, reinvent their businesses and innovate both quickly and iteratively.
Tags : 
    
IBM
Published By: Cisco     Published Date: Oct 08, 2018
Cisco DNA takes a software-delivered approach to automating and assuring services across your campus, WAN, and branch networks. Based on an open and extensible platform, DNA allows you to build value on the network, so you can streamline operations and facilitate IT and business innovation.
Tags : 
networking, intent-based networking, gartner, wan, network, innovation, digital, digital network
    
Cisco
Published By: CA Technologies     Published Date: Jun 04, 2015
Enterprises that depend heavily on IT to deliver services to customers are constantly driven by market pressures to better develop and release new software features to meet growing demands. Facilitating the collaboration between development and IT operations and bringing application to market faster with high quality are crucial to today’s business success. This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You’ll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes.
Tags : 
    
CA Technologies
Published By: GE Power     Published Date: Jan 26, 2017
2016 was a year of accelerating change that will impact the power industry across the entire Electricity Value Network. Power leaders determined to thrive in this rapidly changing landscape must understand these trends, how they will impact their business models and the transformative role of digitalization. In this Executive Brief, GE outlines the trends that warrant consideration by every power and utility executive as they develop strategies for success in 2017.
Tags : 
2017 top digital trends, power plants, utilities, power producers, electricity value network, top digital trends, power plant cyber attacks, power grids
    
GE Power
Start   Previous   1 2 3 4 5    Next    End
Search Resource Library      

Add Resources

Get your company's resources in the hands of targeted business professionals.