competitive advantage

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Published By: Vonage Business     Published Date: Jan 15, 2019
In this eBook you’ll learn: How digital technologies, including advanced communications, remove cumbersome obstacles to growth that have built up over time The myriad of technologies being used by business customers to interact with companies The way CPaaS solutions quickly address specific business needs today while laying the foundation for the future
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Vonage Business
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Among all the trends and buzzwords currently shaking up the marketing industry, one concept is emerging as the one to watch: customer experience (CX). Providing individual customers with the best possible experience is becoming the top priority at the moment, even to the point where experience outshines product quality(!) as the main differentiator. This is confirmed by a recent Gartner1 survey, in which 86 percent of participating companies listed customer experience as the main factor for gaining a competitive advantage, compared with merely 36 percent in 2012.
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customer lifecycle, lifecycle marketing, customer experience, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud
Published By: Redhat     Published Date: Sep 11, 2015
This competitive review addresses 3 specific capabilities of competing business process management (BPM) suites: - The integration of complex event processing (CEP) - The quality and types of tools that decrease implementation times - The advantages of a truly open product architecture
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jboss bpm, appiam 7 bpm, integration, bpm, business process management, application integration, middleware, virtualization, cloud computing, infrastructure
    
Redhat
Published By: KPMG     Published Date: Jun 06, 2019
Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience. Read this report to discover: • the four key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders • insights into the state of CX in 14 different countries.
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KPMG
Published By: Bronto     Published Date: Jul 19, 2017
In the age of the consumer, relationships determine success, as they are the last remaining source of competitive advantage. Create relevant marketing messages to connect with your consumer in meaningful ways via highly personalized campaigns. This info gram discusses different ways to influence and build positive consumer behaviors and relationships.
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brand loyalty, ecommerce, consumer behaviors, loyalty programs, mobile engagement, customer loyalty, building brands, competitive advantage
    
Bronto
Published By: SAP Inc.     Published Date: Jul 28, 2009
While historically consumer packaged goods (CPG) organizations have made significant investments in data collection and integration, much of the data stored in their IT infrastructures has not been analyzed or deployed to further the firms' business performance.  Those enterprises that learn to effectively harness the vast quantities of information generated by their IT systems - both within and outside the corporation - will enjoy a substantial competitive advantage.
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sap, business intelligence, business processes, consumer packaged goods, integrating cross-enterprise processes, data management, international computing
    
SAP Inc.
Published By: SAP Inc.     Published Date: Jul 28, 2009
Although many organizations have made significant investments in data collection and integration (through data warehouses and the like), it is a rare enterprise that can analyze and redeploy its accumulated data to actually drive business performance.  In the years to come, as globalization and increased reliance on the Internet further complicate, accelerate and intensify marketplace conditions, actionable business intelligence promises to deliver a formidable competitive advantage to firms that leverage its power.
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sap, business intelligence, business insight, business transparency, cross-enterprise data, inter-enterprise data, data integration, enterprise applications, data management, international computing
    
SAP Inc.
Published By: SAP Inc.     Published Date: Jul 28, 2009
Need to optimize your risk management program? Strategic risk management is crucial because of increased regulatory pressures, stakeholder pressures, the impact on capital costs, the personal effect of corporate risk, and the effect of the Internet of quickening the pace of dealing with risk factors.
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risk, sap, risk intelligence, competitive advantage, strategic risk, risk management, deloitte, rewarded risk, value, creation, value protection, regulatory pressures, enterprise risk management, erm, business intelligence, stress-test, crisis response, enterprise applications, enterprise resource planning, international computing
    
SAP Inc.
Published By: Epsilon     Published Date: Sep 18, 2012
To be successful in the current landscape, retail marketers must adapt their marketing messages to match the specific format, time and methods of consumers. Download this whitepaper to learn how retailers are boosting their CEM strategies.
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customer experience marketing, real-time messaging, rtm, cem, customers' needs, competitive advantage, customer identification, customer segmentation, customer engagement
    
Epsilon
Published By: Adobe     Published Date: Oct 24, 2018
Key Findings ? Budgets for analytics tools and talent are going up, as marketing leaders see analytics as a business requirement and source of competitive advantage. ? Marketing analytics users rate functionality, performance, product roadmap and future vision as the primary factors they consider when evaluating vendors. ? Customers of these vendors also report putting a premium on user experience and ease of use among their requirements. ? Digital marketing analytics vendors are addressing these needs by adding more advanced features and investing in upgraded and flexible user interfaces, including intelligent assistants.
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Adobe
Published By: BlueData     Published Date: Aug 19, 2015
Big Data is on virtually every enterprise’s to-do list these days. Recognizing both its potential and competitive advantage, companies are aligning a vast array of resources to access and analyze this strategic asset. However, despite best intentions, the majority of these Big Data initiatives are either extremely slow in their implementation or are not yielding the results and benefits that enterprises expect. Download this white paper to learn how to solve the Big Data intention-deployment gap and see how you can make your infrastructure in a flexible, easy-to-use platform that will provide in-depth analytics.
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big data, big data intention-deployment, in-depth analytics, hadoop, data management, data center
    
BlueData
Published By: BlueData     Published Date: Aug 19, 2015
Over the past few years, “Big Data” has evolved from an interesting technology topic into a source of major competitive advantage, in which IDG conducted a survey and found out that 60% of enterprises are planning on spending an average of $8 million on Big Data initiatives. However, somewhere between intention/investment and executive/production, Big Data initiatives are falling into a gap. Download this white paper to find out how to change the equation on Big Data spending and learn what the successful companies are doing in order to achieve a success from your Big Data applications.
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bigdata, hadoop, big data spending, big data projects, it commitments, data management, data center
    
BlueData
Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: • 50% reduction in processing of duplicate messages across channels • Over 20% increase in First Contact Resolution • 15% increase in CSAT
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omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
Published By: Microsoft     Published Date: May 16, 2016
In this eBook, we cut through the hype about advanced analytics and present it in a straightforward, actionable way that shows how it leads to value and a competitive advantage for retailers.
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advanced analytics, iot, internet of things, microsoft, customer experience, consumers, retailers, purchase path, personalized service
    
Microsoft
Published By: HP Inc.     Published Date: Feb 14, 2019
Companies around the world are realizing the importance of sustainable business practices and are working towards shrinking their carbon footprint by focusing on renewable energy resources and creating “greener” products & services. Today, sustainability is seen more as a competitive advantage as opposed to a costly requirement for doing business.
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HP Inc.
Published By: CA Technologies EMEA     Published Date: May 25, 2018
Software drives competitive advantage more than ever at an increasing velocity for releases along with higher, overwhelming levels of deployment complexity. Dramatic growth in mobile applications, analytics, systems of engagement, and cloud demands that organizations respond adaptively, even as resource constraints make it challenging to nearly impossible to do so. As a result of these combined factors, IDC sees increased interest in, demand for, and adoption of agile approaches to development and also for business initiatives driving adoption of agile approaches to overall project, program, and portfolio management.
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idc, marketscape, agile, ppm, vendor, assessment
    
CA Technologies EMEA
Published By: Google Cloud     Published Date: Aug 17, 2017
"A recent survey conducted by MIT Technology Review Custom and Google Cloud reveals that while the majority of businesses are struggling to apply machine learning, others are hard at work developing strategies for the technology — and are already realizing genuine ROI."
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Google Cloud
Published By: Reputation.com     Published Date: Jun 29, 2018
Creating competitive advantage starts with a sound digital strategy. In a 2017 survey of healthcare consumers across the U.S. from a representative range of demographic groups, we found that 88% of consumers begin their search for healthcare providers online. Consumers rely on search engines and review sites to steer their decisions about where to go for care. What consumers read about you online heavily influences their decision-making. Your reputation is defined at every touchpoint a potential patient has with your doctors and organization on the web — from the doctor or location listing, to patient rating and reviews, to finding the right doctor and reading profiles on your website. Done well, online reputation management (ORM) enables your providers to generate a high volume of representative reviews from the “silent majority,” while providing valuable insights to improve patient experience, make operational improvements and drive new patient appointments.
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Reputation.com
Published By: Moxie     Published Date: Feb 08, 2018
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, Crate and Barrel decided to build a competitive advantage to improve customer experience, engagement, and acquisition across mobile and desktop shoppers. By mapping struggle to engagements, digital channels are used to help shoppers select the right products, complete orders, or process payment transactions in a PCI-compliant environment.
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customer, opportunities, engagement, planner, digital, templates
    
Moxie
Published By: Moxie     Published Date: Aug 08, 2018
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, a Large National Insurance provider decided to build a competitive advantage to: improve customer experience boost engagement escalate lead acquisition increase conversion across digital platforms By mapping struggle to engagements, digital channels are used to help customers select the right products, complete web forms, or become new customers.
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customer, opportunities, engagement, planner, digital templates, insurance, financial services, banking
    
Moxie
Published By: Forcepoint     Published Date: May 14, 2019
Keep Your Organization Up to Speed As your organization expands, you need a resilient, fast, and secure network — balancing all three is no easy task. A software-defined wide area network (SD-WAN) provides a competitive advantage over traditional service provider options and "hub and spoke" architectures. This is where a software-defined WAN (SD-WAN) comes to the rescue. And deploying it today can provide a quantifiable competitive advantage. Gartner estimates SD-WAN has less than 5% market share today, but predicts 25% of users will manage their WAN through software within two years. "Secure Enterprise SD-WAN for Dummies" guides you step-by-step how to manage and secure digital networks with SD-WAN, with instructions even the most novice networking professional can understand. Read “Secure Enterprise SD-WAN for Dummies” and gain a competitive edge today!
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Keep Your Organization Up to Speed As your organization expands, you need a resilient, fast, and secure network — balancing all three is no easy task. A software-defined wide area network (SD-WAN) provides a competitive advantage over traditional service provider options and "hub and spoke" architectures. This is where a software-defined WAN (SD-WAN) comes to the rescue. And deploying it today can provide a quantifiable competitive advantage. Gartner estimates SD-WAN has less than 5% market share today, but predicts 25% of users will manage their WAN through software within two years. "Secure Enterprise SD-WAN for Dummies" guides you step-by-step how to manage and secure digital networks with SD-WAN, with instructions even the most novice networking professional can understand. Read “Secure Enterprise SD-WAN for Dummies” and gain a competitive edge today!
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Keep Your Organization Up to Speed As your organization expands, you need a resilient, fast, and secure network — balancing all three is no easy task. A software-defined wide area network (SD-WAN) provides a competitive advantage over traditional service provider options and "hub and spoke" architectures. This is where a software-defined WAN (SD-WAN) comes to the rescue. And deploying it today can provide a quantifiable competitive advantage. Gartner estimates SD-WAN has less than 5% market share today, but predicts 25% of users will manage their WAN through software within two years. "Secure Enterprise SD-WAN for Dummies" guides you step-by-step how to manage and secure digital networks with SD-WAN, with instructions even the most novice networking professional can understand. Read “Secure Enterprise SD-WAN for Dummies” and gain a competitive edge today!
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Forcepoint
Published By: Pure Storage     Published Date: Dec 05, 2018
In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver unprecedented insights for the massive amounts of data. Many organization are now using AI for leading-edge research or as a competitive advantage. This Datanami white paper not only covers the societal impacts of deep learning, but it also discusses why traditional storage can't meet deep learning needs and how having the right data hub can help deliver data throughput for AI.
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Pure Storage
Published By: BMC ASEAN     Published Date: Dec 18, 2018
DevOps is fast becoming a core competency required to gain competitive advantage. At its most basic level, DevOps is a team approach to drive agile modern application development and operations to deliver high quality critical digital business services. Cloud services are fundamentally changing the way applications are developed. The near ubiquitous, lowfriction access to cloud computing for developers, who can literally access powerful computing resources at the touch of a keystroke or swipe of a credit card, has fundamentally altered the software development lifecycle (SDLC).
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BMC ASEAN
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