call center

Results 76 - 100 of 206Sort Results By: Published Date | Title | Company Name
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
Tags : 
customer, service, automation, voice, response
    
Infosys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
Tags : 
    
Genesys
Published By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
Tags : 
genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
    
Genesys
Published By: Business.com     Published Date: Oct 09, 2012
A business call center is no longer a grouping of agents with a telephone and list of phone numbers. Call centers have evolved in to the forefront of many business' revenue-generating activities.
Tags : 
call center software, telecom, software, information management, data, infrastructure
    
Business.com
Published By: Sponsored by HP and Intel® Xeon® processors     Published Date: Nov 20, 2012
When Hewlett-Packard set out to develop the next generation of its popular ProLiant server family, a key objective was to dramatically reduce the burden of manag-ing the servers-both individually and in aggregate across the data center.
Tags : 
intel, proliant, gen8, mgmt, efficiency
    
Sponsored by HP and Intel® Xeon® processors
Published By: HP and Intel® Xeon® processors     Published Date: May 29, 2013
Organizations today are facing economic pressure and many IT departments look at annual budget decreases while constantly being asked to deliver more. HP's new Gen8 servers are designed specifically to improve the efficiency of your data center.
Tags : 
gen8, proliant, bottom line, business value, business benefits, data management, data center
    
HP and Intel® Xeon® processors
Published By: IBM     Published Date: Aug 08, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media.
Tags : 
big data, analytics, insurance, customer service, solutions
    
IBM
Published By: IBM     Published Date: Aug 08, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media.
Tags : 
big data, analytics, insurance, customer service, solutions
    
IBM
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
Tags : 
cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: AWS - ROI DNA     Published Date: Jun 12, 2018
Achieving a 360-degree view of customers has become increasingly challenging as companies embrace omni-channel strategies, engaging customers across websites, mobile, call centers, social media, physical sites, and beyond. Learn how software solutions in AWS Marketplace can automate data lake analysis, enabling self-service platforms for analysis that expand and enhance personalization while deepening customer understanding so you can spend more time acting on insights.
Tags : 
    
AWS - ROI DNA
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.
Tags : 
call center management, call center software
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
Tags : 
contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center, contact communications, big data, business analytics, it management, business process automation, call center management, call center software, customer service, collaboration, customer experience management, telecom
    
Interactive Intelligence
Published By: Vertica     Published Date: Dec 01, 2008
Cloud computing is ushering in a new era of analytic data management for business intelligence (BI) by enabling organizations to analyze terabytes of data faster and more economically than ever before. The key change: cloud database software is provisioned within minutes, without data center overhead, and it's licensed on an on-demand basis.
Tags : 
vertica, ec2, elastic, cloud computing, ad-hoc, business intelligence, cloud, cloudbased applications, analytic, saas, dbms, mpp, business analytics, business integration, business metrics, marketing automation, linux, application integration, analytical applications, configuration management
    
Vertica
Published By: IBM     Published Date: Apr 22, 2008
With their increased processing power, today’s data centers can generate up to 10 times more heat than those built a decade ago. This IBM white paper helps you to understand what’s happening in an overheated system and to see if yours is at risk. It also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption.
Tags : 
ibm, ibm opt it, opt it, green, energy, environmental, cooling, datacenter, data center, power, energy, networking, infrastructure, network management, green computing, power and cooling
    
IBM
Published By: IBM     Published Date: Feb 02, 2009
Learn about how an Information Agenda can help your organization create information agility, invest in the right Information On Demand projects and create a long term Information On Demand enabled infrastructure to achieve business goals and create competitive advantages.
Tags : 
ibm, crm, business automation, erp, supply chain management, call center management, enterprise applications, business management, business process automation, customer relationship management, enterprise resource planning
    
IBM
Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
Tags : 
atg, online customer service, mobile channel, mobile commerce, ebusiness, customer satisfaction, call center, call center management, call center software, customer interaction service, customer relationship management, customer service, collaborative commerce
    
ATG, Inc.
Published By: Microsoft Dynamics CRM     Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
Tags : 
microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response, customer service interaction, live agent support, automated self-service, automation, business process automation, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service, electronic design automation
    
Microsoft Dynamics CRM
Published By: Cisco     Published Date: Nov 08, 2012
Download this whitepaper to learn more about the Cisco® Unified Data Center platform, designed specifically to overcome the current data center constraints and provide agile, simplified, and efficient IT service delivery and cloud computing.
Tags : 
unified data center, cloud infrastructure, cloud computing, unified management, cisco, data center
    
Cisco
Published By: VMTurbo     Published Date: Apr 11, 2013
VMTurbo is the only vendor that provides a closed-loop management system capable of holistically assuring workload QoS while maximizing infrastructure efficiency. Our solution continuously identifies inefficiencies, resource contention and bottlenecks in the system and is able to determine—and automate—the necessary actions that control the environment in the optimal operating zone. It changes the economics of managing virtualized data centers and delivers operational savings and productivity gains across the organization. And, it is a better approach to IT operations management in today’s virtualized data center.
Tags : 
operations, management, key points, vmturbo, maximize, infrastructure, resource, efficiency, solution, data
    
VMTurbo
Published By: Equinix     Published Date: Mar 26, 2015
Connections are great. Having a network to connect to is even better. Humans have been connecting, in one form or another, throughout history. Our cities were born from the drive to move closer to each other so that we might connect. And while the need to connect hasn’t changed, the way we do it definitely has. Nowhere is this evolution more apparent than in business. In today’s landscape, business is more virtual, geographically dispersed and mobile than ever, with companies building new data centers and clustering servers in separate locations. The challenge is that companies vary hugely in scale, scope and direction. Many are doing things not even imagined two decades ago, yet all of them rely on the ability to connect, manage and distribute large stores of data. The next wave of innovation relies on the ability to do this dynamically.
Tags : 
data center, interconnectivity, mobile, server clusters, innovation, data storage, storage
    
Equinix
Published By: Equinix     Published Date: Mar 26, 2015
A leading U.S.-based financial services firm was faced with the growing challenge of providing consistent application performance to a vast employee base and nationwide network of partners. The company turned to Equinix to help redesign its network, both to improve performance and prepare for a move to a cloud-enabled environment. Equinix worked with the firm to deploy bi-coastal Equinix Performance Hubs, extension nodes of the company’s existing network placed in strategically located Equinix International Business Exchange (IBX) data centers. A Performance Hub moves services closer to end users and provides direct access to networks and cloud providers. By deploying Performance Hubs, the customer created a high-performance services platform for its business. The result was a dramatic decrease in network latency, improvements in application performance and an enhanced user experience.
Tags : 
financial services, cloud-enabled environment, cloud providers, network latency, application performance, enhanced user experience, it management, enterprise applications
    
Equinix
Published By: Microsoft Azure     Published Date: Apr 11, 2018
Accelerate your organization’s adoption of cloud technologies while accelerating your own IT career. With the growth of cloud as a computing platform, those who have certifications and formal cloud development training in cloud trends, such as DevOps, will not only enhance their careers, but are positioned to have dramatically more influence over their organization’s adoption and expansion of cloud services. Download this International Data Center (IDC) white paper to explore: • How IT professionals are using cloud skills to influence the organization • What the most influential skills are for cloud professionals • Significant trends that impact cloud professionals
Tags : 
    
Microsoft Azure
Published By: Dell EMC     Published Date: May 12, 2016
XtremIO transforms the way you deliver VDI. Whether you are rolling out 100 or 100,000 desktops, whether your users are call-center employees or sophisticated CAD designers, whether you are an 8 to 6 organization or you follow the sun with 24x7 operations, XtremIO delivers an incredibly cost effective, agile VDI storage platform with an amazingly consistent user experience. Here are the top 10 reasons why our customers deploy virtual desktops on XtremIO.
Tags : 
vdi, xtremio, virtual desktops, all-flash array, operations, cost effective, enterprise applications
    
Dell EMC
Start   Previous    1 2 3 4 5 6 7 8 9    Next    End
Search Resource Library      

Add Resources

Get your company's resources in the hands of targeted business professionals.