call center

Results 26 - 50 of 205Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: May 10, 2016
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : 
call center, cloud call center, cloud contact center, ovum, genesys, cloud, ownership, contact center, premise based, platform, enterprise applications
    
Genesys
Published By: Genesys     Published Date: May 10, 2016
Your Guide to Evaluating, Selecting and Modernizing Your Contact Center to Deliver Exceptional Customer Experience
Tags : 
call center, cloud call center, cloud contact center, omnichannel, genesys, contact center, modernization, guide, ebook, customer experience, customer, communication, touch points, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
Tags : 
genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
Tags : 
call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Evariant     Published Date: Nov 20, 2018
As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.
Tags : 
patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Evariant     Published Date: Jun 18, 2019
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys. Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
Tags : 
    
Evariant
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
The past five years have marked the beginning of the “Age of the Customer,” in which technology and economic forces have put customers in control of their interactions with businesses. These businesses, hoping to understand and serve customers in a global and digital economy, are almost universally undergoing digital transformation, which involves realigning and investing in new technology and business models with a specific focus on the customer experience.
Tags : 
online customer experience, cross channel, call center agent, improving mobile, store/branch, phone service, social computing
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Technology offers the opportunity for brands to compete - and win - on a rising standard of customer service delivery. Changing cornerstones of engagement: consumers may seem like they stick with their service providers no matter what, but marketers can’t be complacent. To stop their valued customers adding services elsewhere, organizations need to fulfill a new set of standards.
Tags : 
management, call center, website, mobile, app
    
INT_AstuteIT_ABM_DoubleTouch_BENELUX
Published By: RelayHealth     Published Date: Apr 01, 2013
Many hospitals are implementing patient engagement strategies to help improve care outcomes and engaging financially with patients can also yield significant benefits for patients and providers. Financial patient engagement includes educating and communicating with patients at every point in the revenue cycle – pre-service, point of service and post-service – to facilitate higher collections and help improve patient satisfaction. Because these points in the revenue cycle stretch across many departments such as patient access, financial services, call centers and third-party collection agencies, a single, integrated solution that connects all parties involved and provides comprehensive data is critical.
Tags : 
healthcare, patient engagement, financial, collection, revenue, revenue cycle management, patient satisfaction, finance
    
RelayHealth
Published By: IBM     Published Date: Jul 26, 2017
While there has been improvement in the amount of time an attacker spends in a network before detection — decreasing from years to days in many cases — the ongoing delay illustrates just how elusive attackers still are compared to an organization's ability to detect a problem. IDC believes that actionable threat intelligence is going to be a significant factor in improving this metric. Threat intelligence has historically been seen as a complex set of activities reserved for security operations centers (SOCs) and advanced security analysts. The tools to collect and apply threat intelligence have generally not existed commercially and the ability to integrate threat intelligence into the traditional security workflow has not been available. Over the last few years, threat intelligence has been growing in importance within the security workflow.
Tags : 
data security, threat intelligence, security operations, advanced security analysts
    
IBM
Published By: NetApp     Published Date: Sep 21, 2017
A visual infographic highlighting the five architectural principles of developing the Next Generation Data Center (NGDC), including scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. This infographic typically accompanies the white paper, Designing the Next Generation Data Center, which is more in-depth account of the 5 principles.
Tags : 
netapp, database performance, flash storage, data management, cost challenges, data
    
NetApp
Published By: Genesys     Published Date: May 10, 2016
When people engage via digital touchpoints with your organization, they may forge seemingly random, winding paths along their journeys. Yet, no matter how many channels or interactions are involved, for the customer it is a single experience.
Tags : 
call center, cloud call center, cloud contact center, omnichannel, genesys, ebook, digital customer service, customer experience, contact center, touch points, omni channel, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 24, 2017
Read this eBook. It deep dives into the top 10 myths of omnichannel customer engagement.
Tags : 
customer engagement, call centers, contact center, omnichannel, customer engagement
    
Genesys
Published By: Zendesk GmbH     Published Date: Apr 20, 2018
Wie es so schön heißt: Wer nicht wagt, der nicht gewinnt. Heute stehen Verbraucher über mehr Kanäle als je zuvor mit Einzelhändlern und Marken in Kontakt. Für Retailer bedeutet dies enorme Chancen, neue Zielgruppen zu erreichen, den Umsatz zu steigern und Kunden langfristig zu binden. Die kanalübergreifende Interaktion mit Verbrauchern ist aber auch mit höheren Risiken verbunden. Kunden erwarten, dass Unternehmen vom ersten Kontakt bis zum eigentlichen Kauf ein nahtloses, angenehmes Erlebnis bieten – gleichgültig, welchen Kanal sie nutzen und wie sie mit der Marke interagieren: in einem Laden, auf der Website, über die Mobil-App, mit dem Call Center oder sogar mit dem Katalog. Wenn etwas nicht so läuft, wie der Kunde es sich vorstellt, so wird er dieselben Kanäle nutzen, um seinem Unmut Luft zu machen und um Hilfe zu bitten.
Tags : 
    
Zendesk GmbH
Published By: Lenovo and Microsoft     Published Date: Aug 13, 2013
The end of support date for Windows XP–April 8, 2014 is rapidly approaching, after which the potential for security vulnerabilities will dramatically increase. Companies with lots of Windows XP machines still in use need help upgrading in this compressed timeframe. Lenovo has an answer, as its Image Technology Center (ITC) services along with the Lenovo In-Place Migration (IPM) product can help internal IT staff quickly and successfully migrate from Windows XP to Windows 7 or Windows 8 with a minimum of disruption to users and the organization.
Tags : 
security, windows 8, windows xp, secure platform, enterprise computing, mdm, client virtualization software
    
Lenovo and Microsoft
Published By: CA WA 2     Published Date: Oct 01, 2008
Data Center Automation enables you to manage change processes, ensure configuration compliance and dynamically provision servers and applications based on business need. By controlling complexity and automating processes in the data center, your data center becomes more adaptive and agile. Effective Data Center Automation lets you leverage virtualization, manage capacity, and reduce costs and also helps reduce energy usage and waste.
Tags : 
it automation, ca wa 2, ca wa, data center automation, datacenter automation, configuration, server hardware, servers, server virtualization, configuration management, spend management
    
CA WA 2
Published By: hybris software     Published Date: Aug 01, 2012
Industry leaders are engaging in multichannel integration for some very good reasons. More effective cross-channel strategies lead to more satisfied consumers as well as more efficient, more profitable retail operations. In fact, as the survey indicates, consumers expect integrated multichannel experience from their favorite brands.
Tags : 
multichannel, retailing, multichannel retailing, technology considerations, hybris, pos, point of sale, print, mobile, call center, social media, website, integrated multichannel experience, cross-channel strategies, synergy, buy online, immediacy, convenience, cost savings, aisle kiosks
    
hybris software
Published By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Tags : 
session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution, networking, it management, enterprise applications
    
Genesys
Published By: Red Hat     Published Date: Sep 25, 2014
Today’s mega IT trends – cloud computing, big data, mobile and social media –have dramatically altered how enterprises work, requiring datacenters to find new, more flexible and cost effective ways to meet computing demands. For most datacenters, the path toward tomorrow's compute paradigm mandates an investment in standardization and consolidation as well as a more robust adoption of enterprise virtualization software, along with cloud system software to extend that virtualized infrastructure into a true private cloud environment. Linux has emerged as one of the key elements to a modernization program for a datacenter.
Tags : 
datacenter, modernization, enterprise virtualization, infrastructure, private cloud enviornment, it management, data management, data center
    
Red Hat
Published By: Equinix     Published Date: Oct 27, 2014
Connections are great. Having a network to connect to is even better. Humans have been connecting, in one form or another, throughout history. Our cities were born from the drive to move closer to each other so that we might connect. And while the need to connect hasn’t changed, the way we do it definitely has. Nowhere is this evolution more apparent than in business. In today’s landscape, business is more virtual, geographically dispersed and mobile than ever, with companies building new data centers and clustering servers in separate locations.
Tags : 
data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity, network, drive, evolution, landscape, server, mobile, technology, globalization, stem, hyperdigitization, consumer, networking
    
Equinix
Published By: Genesys     Published Date: Feb 26, 2018
Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.
Tags : 
genesys purecloud, forrester, purecloud platform, omnichannel contact center solution
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
Tags : 
ebook, cloud, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
Tags : 
ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: Druva     Published Date: Nov 09, 2018
The rise of virtualization as a business tool has dramatically enhanced server and primary storage utilization. By allowing multiple operating systems and applications to run on a single physical server, organizations can significantly lower their hardware costs and take advantage of efficiency and agility improvements as more and more tasks become automated. This also alleviates the pain of fragmented IT ecosystems and incompatible data silos. Currently, this virtualization juggernaut shows no sign of slowing. As businesses recognize the potential for increased reliability and scalability offered by virtual technology, they are ramping up their investments in data center modernization and upgrading. In fact, 33 percent of the respondents to a recent ESG survey on cloud usage said that making greater use of server virtualization was one of their top five spending priorities for the next 12 to 18 months.
Tags : 
    
Druva
Published By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency. These goals are achieved relatively easily within the first few years, most immediately through reduced labor costs and centralized activities. In fact, standardization and centralization deliver up to 50% savings. During subsequent phases, technology automation and outsourcing cut costs further. But, if cost reduction is the only clearly defined goal, organizations will reach a point of diminishing returns.
Tags : 
account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software, adjusting journal entries, recuing journal entries
    
Trintech EMEA ABM Pilot
Start   Previous    1 2 3 4 5 6 7 8 9    Next    End
Search Resource Library      

Add Resources

Get your company's resources in the hands of targeted business professionals.