call center

Results 151 - 175 of 204Sort Results By: Published Date | Title | Company Name
Published By: Logicalis     Published Date: Mar 27, 2014
Learn the top trends and concerns for choosing the right service desk provider.
Tags : 
logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience, customer satisfaction, software outsourcing, employee performance, service management, desktop management
    
Logicalis
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment, customer relationship management, business intelligence
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
Social channels are now at the forefront of customer service
Tags : 
social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care, call center, customer support
    
Oracle
Published By: Oracle     Published Date: Nov 06, 2013
A key step in executing an effective social media strategy is to start with your vision for social customer service. Ask yourself and your team a few questions:
Tags : 
social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care, call center, customer support
    
Oracle
Published By: Cisco     Published Date: Jan 15, 2015
While this dramatic growth occurs, projections call for the cloud to account for nearly two-thirds of data center traffic and for cloud-based workloads to quadruple over traditional servers. That adds another element to the picture: changing traffic patterns. Under a cloud model, a university, for example, can build its network to handle average traffic volumes but then offload data on heavier trafficked days to a public cloud service when demand dictates, such as when its time to register for the next semester of classes.
Tags : 
cloud, growth, traffic, projection, account, network, it management, enterprise applications
    
Cisco
Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
Tags : 
contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle
Published By: APC by Schneider Electric     Published Date: Feb 15, 2011
This paper describes the principles of a new, commercially available data center architecture that can be implemented today to dramatically improve the electrical efficiency of data centers.
Tags : 
apc by schneider electric, data center, power and cooling, infrastructure, electrical efficiency, data center architecture, network architecture, network management, green computing, data center design and management
    
APC by Schneider Electric
Published By: VendorSeek     Published Date: Feb 22, 2010
Choose a call center that can handle the volume of expected incoming and outgoing calls reflective of your campaign.
Tags : 
vendorseek
    
VendorSeek
Published By: ActiveProspect, Inc.     Published Date: Sep 19, 2013
In this whitepaper, provided by the law firm of Klein Moynihan Turco LLP (KMT) and ActiveProspect, a marketing SaaS provider, offers a comprehensive overview of the legal aspects of the new TCPA regulations and simple solution to verify and store proof of consent for Internet leads in order to comply with the new regulations.
Tags : 
tcpa, tcpa regulations, tcpa compliance, tcpa class action, telemarketing, telemarketing compliance, telemarketing regulations, telemarketing rules, call center compliance, do not call, prior express written consent, prior express consent, proof of opt-in, consent to call, outbound marketing, autodialed calls, prerecorded call, robocalls, autodialer, leadid
    
ActiveProspect, Inc.
Published By: ActiveProspect, Inc.     Published Date: Sep 19, 2013
In this whitepaper, provided by the law firm of Klein Moynihan Turco LLP (KMT) and ActiveProspect, a marketing SaaS provider, offers a comprehensive overview of the legal aspects of the new TCPA regulations and simple solution to verify and store proof of consent for Internet leads in order to comply with the new regulations.
Tags : 
tcpa, tcpa regulations, tcpa compliance, tcpa class action, telemarketing, telemarketing compliance, telemarketing regulations, telemarketing rules, call center compliance, do not call, prior express written consent, prior express consent, proof of opt-in, consent to call, outbound marketing, autodialed calls, prerecorded call, robocalls, autodialer, leadid
    
ActiveProspect, Inc.
Published By: NetApp     Published Date: Jun 27, 2016
NetApp has acquired SolidFire, and combined the performance and economics of all-flash storage with a webscale architecture that radically simplifies data center operations and enables rapid deployments of new applications. Hear IDC's view about the NetApp Flash Portfolio and the integration of SolidFire technology.
Tags : 
    
NetApp
Published By: Informatica     Published Date: Jul 07, 2011
Explore how retailers can generate a single view of customers who engage across multiple channels-online, in stores, and via call centers, on social media, and mobile devices.
Tags : 
informatica, competitive edge, customer information management mdm, master data management, multichannel retail environment, social media, single view, customer activity, loyalty
    
Informatica
Published By: Schneider Electric     Published Date: Nov 20, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That is the most important finding in a new 8x8-CCNG survey of 154 contact center customers conducted in the U.S. and U.K. The survey suggests three quarters of companies have recognized the value of the cloud, with 25% of contact centers having fully deployed cloud today and another 28% partially transitioned. In addition, 21% have plans to migrate within the next year.
Tags : 
    
Schneider Electric
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
Tags : 
self service, customer service, customer relationship management, crm, live support, online help, online support, cost control, self-service, call center, call center management, broadvision
    
Clearvale by BroadVision
Published By: Soffront     Published Date: Aug 21, 2009
Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must-have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible.
Tags : 
knowledge management, information management, knowledge base, product information management, pim, product knowledge, customer service, customer support, call center management, soffront, sales & marketing software, sales automation, contact management, customer experience management
    
Soffront
Published By: Castelle     Published Date: Nov 01, 2006
Castelle’s integration provides seamless fax integration with native Notes services like logging and reporting, and lets faxes be managed just like other Notes email, with all of Domino’s native security, administration, and customization capabilities.
Tags : 
ip networks, ip telephony, network management, servers, small business networks, tcp/ip protocol, contact management, messaging, call center management, ip faxing, it spending, return on investment, email, castelle
    
Castelle
Published By: Tripp Lite     Published Date: Jan 24, 2007
Voice over IP (VoIP) is exploding in popularity as an application for business data networks. As a result, a company can lower its hardware and service costs while raising productivity through the use of more customizable telephony applications.
Tags : 
voice over ip, voip, ip telephony, call center management, quality of service, network infrastructure, infrastructure, power, voip deployment, voip implementation, power supply, tripplite, tripp lite
    
Tripp Lite
Published By: Infor     Published Date: Feb 27, 2007
With leading brands including Landliebe and Mona, Campina supplies milk, cheese, butter, desserts, yogurt and all kinds of dairy drinks in over 130 countries. Historically, each of these production and sales centers operated on an independent basis. While this allowed for a degree of localized efficiency, it presented a range of issues and potential fault lines which became exacerbated as the company, and the demands of its consumer grew.
Tags : 
productivity, supply chain management, erp, scm, enterprise resource planning, food, dairy, infor, product lifecycle management, quality assurance
    
Infor
Published By: InsideCRM.com     Published Date: Nov 05, 2007
Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others.
Tags : 
software, call center, call center software, contact center, contact center software, genesis, oracle, verizon, contactual, interactive intelligence, crm, customer relationship management, insidecrm, inside crm, call center management, sales & marketing software, contact management
    
InsideCRM.com
Published By: InsideCRM.com     Published Date: Nov 05, 2007
Considering adding a contact center to your business? Our analyst-written buyer's guide is a great place to start your search. We provide you with an in depth  market overview, a rundown of standard and advanced features and will point you in the direction that will be most beneficial and efficient for your organization.
Tags : 
software, call center, call center software, contact center, contact center software, crm, customer relationship management, insidecrm, inside crm, buying guide, buyers guide, call center management, sales & marketing software, contact management
    
InsideCRM.com
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
Tags : 
comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service, interactive intelligence, enterprise applications, telecom, data center
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Are your collectors FDCPA-compliant when they're on the phone with consumers? There are many options available to call centers and collection agencies. In this white paper, we get through the thoughts and opinions and various voices in the industry.
Tags : 
better hiring, better work environment, better quality management, fdcpa compliancy, better hiring, better quality management, knowledge management, enterprise applications
    
Interactive Intelligence
Start   Previous    1 2 3 4 5 6 7 8 9    Next    End
Search Resource Library      

Add Resources

Get your company's resources in the hands of targeted business professionals.