call center

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Published By: AWS     Published Date: Jul 10, 2019
Being able to monitor and respond to patient inquiries quickly and effectively is critical to creating a positive clinical experience and delivering successful products. But compiling and monitoring this data to address customer concerns in a timely way is a challenge when you have disparate sources and systems, global teams, and multiple patients. Read how a top 10 global pharmaceutical company worked with Slalom and AWS to design and implement a unified and globally distributed event and inquiry data reporting system. By combining three types of requests into one solution, the company has improved the customer experience and increased call center and data input operational efficiency by 50%. Learn how to Increase access to relevant data to help inform future or ongoing clinical trials Adapt your existing system development processes to an agile approach Engage with Slalom and AWS throughout the lifecycle of a healthcare engagement
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AWS
Published By: SnowFlake     Published Date: Jul 08, 2016
Today’s data, and how that data is used, have changed dramatically in the past few years. Data now comes from everywhere—not just enterprise applications, but also websites, log files, social media, sensors, web services, and more. Organizations want to make that data available to all of their analysts as quickly as possible, not limit access to only a few highly-skilled data scientists. However, these efforts are quickly frustrated by the limitations of current data warehouse technologies. These systems simply were not built to handle the diversity of today’s data and analytics. They are based on decades-old architectures designed for a different world, a world where data was limited, users of data were few, and all processing was done in on-premises data centers.
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snowflake, data, technology, enterprise, application, best practices, social media, storage, business intelligence, cloud computing
    
SnowFlake
Published By: IBM     Published Date: May 27, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media
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ibm, big data, analytics, insurance, insurance industry, big data solutions, integration, risk assessment, policy rates, customer retention, claims data, transaction data
    
IBM
Published By: IBM     Published Date: Feb 24, 2015
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media.
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big data, ibm, claims operations, customer service, marketing, technology
    
IBM
Published By: Business.com     Published Date: Nov 06, 2012
Getting the most from inbound call centers requires that you address inefficiencies. Here are the five questions that will help you determine how inefficient your call center really is.
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inbound call centers, sales, call center solutions, call center management, call center software, telecom
    
Business.com
Published By: Schneider Electric     Published Date: May 09, 2016
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices. This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms. Various PM methodologies and approaches are discussed. Recommended practices are suggested.
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schneider electric, edge computing, data center, energy efficiency, data center energy, preventive maintenance, tool for controlling, tco, power and cooling, data center design and management
    
Schneider Electric
Published By: Schneider Electric     Published Date: May 09, 2016
IT virtualization, the engine behind cloud computing, can have significant consequences on the data center physical infrastructure (DCPI). Higher power densities that often result can challenge the cooling capabilities of an existing system. Reduced overall energy consumption that typically results from physical server consolidation may actually worsen the data center’s power usage effectiveness (PUE). Dynamic loads that vary in time and location may heighten the risk of downtime if rack-level power and cooling health are not understood and considered. Finally, the fault-tolerant nature of a highly virtualized environment could raise questions about the level of redundancy required in the physical infrastructure. These particular effects of virtualization are discussed and possible solutions or methods for dealing with them are offered.
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schneider electric, edge computing, data center, energy efficiency, data center energy, optimized power, virtualization, power and cooling, data center design and management
    
Schneider Electric
Published By: Double-Take Software     Published Date: Apr 16, 2009
Double-Take Move provides migration functionality that dramatically reduces the impact and risk of migrations in the data center and across any geographic distance. Double-Take Move has a patented and award-winning replication engine that provides real-time, byte-level data replication and ensures transaction consistency without affecting users and production applications. Read this whitepaper to learn about the concerns that affect data, application and whole system migration.
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double-take, workload portability, x2x, storage, server migration, p2v, virtualized, virtualization, storage management, storage virtualization, business intelligence, data integration
    
Double-Take Software
Published By: Vendor Guru     Published Date: Jan 04, 2008
Today, companies can prosper from a wide range of computer telephony integration (CTI) solutions. CTI is the full integration of voice and data systems. The convergence of computer systems with call center operations adds increased scalability and muscle to existing business operations.
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contact center, call center, call center management, call center improvements, call center productivity, productivity, vendor guru, vendor guru telephony, vendorguru, vendorguru telephony, quinstreet, call center software, return on investment, total cost of ownership
    
Vendor Guru
Published By: Neolane, Inc.     Published Date: Apr 01, 2010
This whitepaper is a call-to-action for all marketers to re-assess antiquated outbound marketing techniques. Marketers need to develop dialogues with customers and prospects to deliver relevant, timely, personalized information throughout the customer lifecycle and reinforce consistent messages across inbound and outbound channels.
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neolane, customer experiences, inbound, outbound, call centers, point-of-service, customer service, crm
    
Neolane, Inc.
Published By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing, accounts receivable
    
Numara Software
Published By: VMware     Published Date: Mar 08, 2012
This online eBook provides insight and advice on how to build an effective disaster recovery strategy in the evolving world of virtual infrastructures, while mitigating the impact of so-called 'Black Swan' events in the datacenter.
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wmware, server virtualization, workload consolidation, simplified management, disaster protection, spending, data backup, recovery, data growth, backup and recovery, access control, application security, authentication, disaster recovery, vulnerability management, virtualization, infrastructure
    
VMware
Published By: Ifbyphone, Inc.     Published Date: Sep 24, 2013
An integrated virtual call center isn't just another piece of technology, it's an important strategic asset. Download this white paper to learn how an integrated virtual call center can work to help your sales team close more business.
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integrated virtual call centers, virtual call centers, automatic call distribution, ivr
    
Ifbyphone, Inc.
Published By: beep! Directed Voicemail     Published Date: Mar 12, 2013
Download this white paper to learn about the insights from B2B sales experts on how to properly use voice mail to drive more response.
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voicemail, beep!, sales strategy, crm, customer relationship management, calling center strategy
    
beep! Directed Voicemail
Published By: Logicalis     Published Date: Mar 07, 2014
Learn the top trends and concerns for choosing the right service desk provider.
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logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience, customer satisfaction, software outsourcing, service management, desktop management
    
Logicalis
Published By: Micro Focus     Published Date: Sep 12, 2014
The corporate end-user community provides vital cogs in the wheel of a healthy organization. Users include the call centers, the retail assistants, the service desks, the sales offices and the people who deal with order processing. Yet many of these users are often faced with outdated user interfaces (UIs), and struggle to cope with the levels of efficiency and throughput needed. Worse still, these old systems typically only run on a connected terminal - or ‘green screen’ - but more and more these days, users need web and mobile access. Micro Focus Rumba+ dramatically improves business efficiency by providing a better user experience. It can also now be accessed from a variety of devices. Let’s take a look at five top reasons to move to Rumba+.
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user experience, user interfaces, mainframe apps, business efficiency, best practices, business intelligence, business management
    
Micro Focus
Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers, business security, workplace, disaster recovery, internet security, call center management, call center software, desktop management
    
Citrix Online
Published By: Tripwire     Published Date: Mar 31, 2009
Learn the basics about security benchmarks, and specifically how the security benchmarks developed by the Center for Internet Security (CIS) can help you with your compliance initiatives.
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center for internet security, cis, tripwire, compliance, internet security, cis-certified, framework, regulation, security investment, risk, risk management, it security, cis benchmark, e-commerce security, gramm-leach-bliley act (glba), sarbanes-oxley act (sox), health insurance portability, accountability act (hipaa), windows server, sysadmin
    
Tripwire
Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster.
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ibm, ibm watson, watson engagement advisor, customer service, customer relations, customer engagement, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer experience management
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience, customer interaction service, customer relationship management, customer satisfaction, customer service, customer experience management
    
IBM
Published By: SAS     Published Date: Jan 04, 2019
As the pace of business continues to accelerate, forward-looking organizations are beginning to realize that it is not enough to analyze their data; they must also take action on it. To do this, more businesses are beginning to systematically operationalize their analytics as part of a business process. Operationalizing and embedding analytics is about integrating actionable insights into systems and business processes used to make decisions. These systems might be automated or provide manual, actionable insights. Analytics are currently being embedded into dashboards, applications, devices, systems, and databases. Examples run from simple to complex and organizations are at different stages of operational deployment. Newer examples of operational analytics include support for logistics, customer call centers, fraud detection, and recommendation engines to name just a few. Embedding analytics is certainly not new but has been gaining more attention recently as data volumes and the freq
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SAS
Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
    
Oracle
Published By: Cisco     Published Date: Apr 08, 2015
NSS research indicates that NGFW devices are typically deployed to protect users rather than data center assets, and that the majority of enterprises will not tune the IPS module separately within their NGFW. Therefore, NSS evaluation of NGFW products is configured with the vendor pre-defined or recommended,“out-of-the-box” settings, in order to provide readers with relevant security effectiveness and performance dimensions based upon their expected usage.
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next generation, firewall, malware, threat, complexity, costs, visibility, protection, network, enterprise, solution, security, data management
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
Walk past your data center, and you might hear a soft, plaintive call: “Feed me, feed me…” It is not your engineers demanding more pizza. It is your servers and applications. And the call is growing louder New Cisco® 40-Gbps bidirectional (BiDi) optical technology lets you bring 40-Gbps speeds to the access layer using the same 10-Gbps cable plant you are using today. It is a huge cost savings, whether you are upgrading your current data center or building a new one. And it means you can start taking advantage of 40-Gbps performance for your business right now without needing special budget approval and without having to wait a year to get the capacity you need.
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cisco, transceiver modules, wireless, cost effective, high performance switch, optical technology, bandwidth management, network architecture, network management, network performance, network performance management, optical networking
    
Cisco
Published By: Cisco     Published Date: Apr 10, 2015
The new Cisco Nexus® 9000 Series Switches provide features optimized specifically for the data center: high 10 and 40-Gbps port densities, reliability, performance, scalability, programmability, and ease of management. With exceptional performance and a comprehensive feature set, the Cisco Nexus 9000 Series offers versatile platforms that can be deployed in multiple scenarios, such as layered access-aggregation-core designs, leaf-and-spine architecture, and compact aggregation solutions.
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cisco, data center, switches, optimization, scalability, storage, applications, enterprise support, migration, network architecture, network performance, wifi, enterprise resource planning, infrastructure, design and facilities
    
Cisco
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