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Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Insurers are renewing their focus on top line growth-seeking ways to increase premium volumes while at the same time improving profitability. Properly interacting with customers creates revenue on all ends. Read on to learn about key user interaction
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integrated content, communications, key business issues, points of contact, upselling, account management, client services, knowledge management
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
Cloud communications provide myriad benefits for organizations, including speed of deployment, the ability to future-proof infrastructure and applications, business continuity, predictable monthly payments, and many more. Most organizations turn to the cloud in order to cost-effectively access enhanced capabilities while eliminating the complexity of deploying and managing premises-based solutions. Cloud-based contact center solutions offer additional benefits, notably the ease of adding or removing agents as needed based on fluctuating or seasonal traffic, ease of deploying remote or at-home agents, and ease of adding multi-channel services.
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interactive intelligence, contact centers, organizations, deployment, cloud, solutions, seasonal traffic, infrastructure
    
Interactive Intelligence
Published By: OneNeck IT Services     Published Date: Aug 24, 2007
Russell Stover Candies outsourced its legacy information systems. However, two years later, they were unhappy with their chosen outsourcing provider and faced multiple ERP challenges. To help navigate these challenges, the company hired a seasoned IT executive. Find out why, after an exhaustive evaluation process, he selected OneNeck IT Services.
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oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, russell stover, rsc, whitman's
    
OneNeck IT Services
Published By: OneNeck IT Services     Published Date: Aug 24, 2007
When Spyder Active Sports offered to pay its IT outsourcing provider more money in return for more services, and the provider not only refused the offer but its service levels continued to go downhill, it was time to look for a new provider. It came down to three potential vendors, however, a number of factors lead Spyder to select OneNeck IT Services.
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oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, outsourcing, governance, outsource
    
OneNeck IT Services
Published By: Asentria Corporation     Published Date: Sep 04, 2007
One of the greatest challenges to any advanced wireless operation is the maintenance of continuous and economical service. Today’s networks have evolved into business-critical services that organizations rely upon every day. However, unplanned remote site downtime due to equipment and power failure, and adverse environmental conditions can severely impair network service.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
    
Asentria Corporation
Published By: Asentria Corporation     Published Date: Sep 04, 2007
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
    
Asentria Corporation
Published By: Asentria Corporation     Published Date: Sep 04, 2007
As a provider of cable television, telephone, and high-speed Internet for the City of Burlington, Vermont, Burlington Telecom (BT) offers communication services to more than 16,000 homes. By the end of 2008, BT’s communications infrastructure will allow every home and business in the city to have access to its fiber optic network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
    
Asentria Corporation
Published By: Neoscale Systems, Inc.     Published Date: Sep 14, 2007
The HSC network services group supports more than 2000 desktops, servers and backend systems such as e-mail, file, networking, application and storage services for general administration, dental and medical schools. HSC wanted to manage and reduce HIPAA compliance costs and processes associated with protecting PHI data within its storage infrastructure – a legacy SAN environment with evolving applications.
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storage security, storage security encryption, enterprise storage security, disk encryption, encryption technology, tape encryption, encryption key management, enterprise key management
    
Neoscale Systems, Inc.
Published By: WiChorus     Published Date: Oct 12, 2007
Wireless technologies are migrating from complex hierarchical voice-oriented architectures to flatter, low latency, all-IP based designs – reducing cost and complexity for service providers while efficiently supporting real time IP services. Coupled with this trend is the migration to higher performance OFDMA air links with MIMO and AAS, providing much greater bandwidth with improved interference characteristics.
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wimax, access controller, asn-gw, gateway, base station, ofdma, edge router, farpoint group
    
WiChorus
Published By: Thinksoft     Published Date: Dec 03, 2007
This white paper acts as a tool, for CEO's and Business and IT heads, helps reduce application deployment risks and costs. This paper attempts to establish how outsourcing test services to an independent domain-focused specialist company can substantially mitigate deployment risks. Business users are assured of receiving reliably better quality application well within cost and time budgets.
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outsourcing, outsourced software testing, software testing, testing vendor, stages in outsourced software testing, independent software testing, thinksoft, software development
    
Thinksoft
Published By: Epsilica Consulting     Published Date: Nov 29, 2007
Time is money, resources are scarce and only projects that add value and meet the organization's strategic aim and objectives should be flying. Why is it, therefore, that so many projects are running that have not been formally approved, burn limited and finite resource and, most importantly, do not improve or deliver new services or increase market share?
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project management, project lifecycle, product lifecycle, development lifecycle, project manager, business management, bpm, epsilica
    
Epsilica Consulting
Published By: Computhink     Published Date: Jan 31, 2008
Lisa Morgan, Director Channel Programs, and Vince Smolek, Technical Services Manager at Computhink discuss the benefits of ViewWise, an email archive service.
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email archiving, email archive, archive, archiving, storage, computhink, video, compliance
    
Computhink
Published By: Verint     Published Date: Jul 10, 2013
In this research perspective sponsored by Verint, Ventana research delves into customer experience management. You'll learn about the importance of the customer experience when dealing with a company and how it can strongly impact their propensity to remain loyal - to continue to purchase products and services from the company, to recommend it to other people and refrain from posting negative comments about it on social media
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verint, customer experience management, customer experience challenges, customer analytics
    
Verint
Published By: VMware Dell     Published Date: Sep 29, 2008
As a growing law firm, Sills Cummis found itself presented with several classic IT challenges. It had to contend with server proliferation within its data center, implement a cost-effective disaster recovery system, and ensure high availability of key applications and services for its attorneys. Through its purchase of the VMware Infrastructure 3 suite, Sills Cummis was able to tackle all of these problems.
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vmware, dell, sills cummis epstein, gross p.c., servers, sql server, disaster recovery, high availability
    
VMware Dell
Published By: Easynet     Published Date: Mar 26, 2008
With demand for freight transportation services continuing to grow faster than GDP growth in Europe, the logistics industry has structured itself around the provision of very specific value-added services beyond just transportation. Many logistics companies are vying to capture new opportunities in the area of value-added services. Find out how in this IDC paper.
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information management, voice over ip, vpn, business process management, logistics, managed networks, voip, bpm
    
Easynet
Published By: Easynet     Published Date: Mar 26, 2008
As business communication needs in professional services firms become more complex, the development and implementation of collaborative solutions becomes critical to realizing strategic business objectives. Learn the basic tenets of this collaborative environment and more in this IDC paper.
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collaboration, project management, managed networks, professional services, easynet, network management
    
Easynet
Published By: Easynet     Published Date: Mar 26, 2008
Professional services firms need network services that can connect international operations reliably, flexibly, cost-effectively and securely. This Executive Brief highlights the major business and technology trends taking place in the professional services sector in Western Europe, focusing on the increasing internationalization of the industry and the advantages of adopting innovative ICT solutions.
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compliance, security, vpn, professional services, communication, managed networks, easynet, network management
    
Easynet
Published By: InvestBrite     Published Date: May 05, 2008
Learn how Trade Center needed to reach highly qualified individual investors while educating them on the benefits of their products and services. Read how InvestBrite can help your investment firm get qualified investing sales leads. Read this paper today.
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investor, investing, investbrite, stocks, bonds, trading, trade, stock
    
InvestBrite
Published By: Clickatell     Published Date: May 20, 2008
To attract and retain customers, financial institutions today must be able to provide customers with real-time, reliable information about their bank accounts and transactions, no matter where they are located. Anywhere access to actionable account information helps customers control their finances, fight fraud, and conduct their lives more efficiently.
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clickatell, location based services
    
Clickatell
Published By: Bronto     Published Date: May 18, 2017
The internet has opened up a shopper's paradise where you can find and buy anything right from the living room. With a few simple key strokes, a consumer can choose products and services from merchants around the globe - from that authentic British trench coat to an Australian boomerang to wine straight from the California Coast. But with the gates to cross-country commerce opened wide, have consumers abandoned their local retailers for international merchants abroad? To answer this question, we commissioned a consumer study, conducted by Ipsos Research in the US and Australia and Census wide in UK. We hope this original research helps you better understand the opportunities and challenges of cross-country trade.
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Bronto
Published By: KEMP Technologies     Published Date: Aug 04, 2008
KEMP Technologies LoadMaster Application Delivery Controller and Server Load Balancer appliances provide full support for Microsoft Windows Terminal Services (WTS). The LoadMaster WTS capabilities helps organizations maximize the efficiency and effectiveness of their networks. KEMP delivers this at an affordable price.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies
Published By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s small-to-medium sized businesses (SMB) are undergoing the same IT evolution as their enterprise counterparts, only on a smaller scale. For SMBs, website reliability, flexible scalability, performance and ease of management are as essential to SMB website infrastructure as they are to an enterprise. It’s fare to say that these capabilities are an important operational imperative for businesses of all sizes.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies
Published By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s web and application infrastructure continues to expand applications for e-commerce, and communications with customers, partners and internal employees. For those responsible for deploying, maintaining and supporting these networked applications, there is an increasing need to get the highest performance out of datacenter equipment, while simplifying the complexity that causes excess overhead and unnecessary costs.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies
Published By: KEMP Technologies     Published Date: Aug 04, 2008
Small-to-medium sized businesses (SMB) are increasingly relying upon web-based applications and web-enabled services for running their business. Applications such as CRM, e-commerce transactions and other web-enabled applications are accessed both locally and remotely from outside the business facilities. These web-based applications are vulnerable to attacks from viruses, intrusions, and denial of service (DoS) attacks, as traffic comes into the network through various ports and firewalls without being inspected.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies
Published By: KEMP Technologies     Published Date: Aug 04, 2008
Kemp Technologies’ LoadMaster Application Delivery Controller (ADC) and Server Load Balancer (SLB) appliances are low energy consumers. Reducing energy use at the point of consumption, LoadMaster provides benefits to other areas by reducing load on power and cooling facilities, which in turn reduce their own energy use.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies
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