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Published By: IBM     Published Date: Jan 22, 2009
This white paper explains the IBM Tivoli® Netcool® customer experience management solution which offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers.
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ibm, tivoli netcool, enterprise customers, enterprise applications, customer interaction service, customer relationship management, customer service
    
IBM
Published By: iDirect     Published Date: Aug 21, 2009
The global demand for voice and data services delivered over cellular networks continues to grow as new markets open and existing ones increase capacity. The networking infrastructure to support subscriber growth and new services have experienced aggressive expansion as the worldwide economy evolves.
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infrastructure, gsm, cellular, telecom, telecommunications, networking infrastructure, network expansion, voice services
    
iDirect
Published By: LookSoftware     Published Date: Aug 21, 2009
SOA is a set of architectural and design principles that are probably new to most iSeries people. SOA considers an enterprise as consisting of many processes and services. SOA comes with the expected set of acronyms and jargon, such as "loose coupling" and "granularity" and is typically implemented with Web Services.
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service oriented architecture, web service management, soa, application integration, look software, looksoftware, as/400, software development
    
LookSoftware
Published By: MBG     Published Date: Aug 21, 2009
While overall costs for telecommunications services have been going down, the consumption of these services by corporations is on the rise. This white paper explores how corporations can manage the consumption of telecom services by implementing polices designed to impact behavior that can lead to lower costs.
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phone, telecom, telecommunications, communications, it spending, cost control, phone bill, voip
    
MBG
Published By: Reactivity     Published Date: Aug 21, 2009
Businesses are rapidly adopting Web services to provide new levels of integration between applications. By comparison with earlier data communications techniques, Web services are faster and cheaper to develop, quicker to deploy, and easier to adapt to emerging business needs. This paper discusses the special security challenges posed by the use of Web services, and how to secure networks against them.
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web services, web service management, web service deployment, web service, web service security, network security, secure networks, reactivity
    
Reactivity
Published By: Reactivity     Published Date: Aug 21, 2009
This white paper discusses the three critical Web services deployment issues-security, provisioning connections, and operations. As each is owned by different factions within an enterprise, each can become a 'show stopper' to Web services deployment initially, and every time a change must be made.
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web service security, secure web services, web service, internet security, web applications, file sharing, network security, reactivity
    
Reactivity
Published By: Sanbolic     Published Date: Aug 21, 2009
NAS solutions built using the Windows Storage Server 2003 on standard Intel platforms provide a very cost effective solution to file serving. Servers built on this platform can export file services using CIFS, NFS, and other protocols, which provides a convenient platform to consolidate files.
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network attached storage, network-attached storage, scalability, scalable storage, flexible storage, windows, windows server, nas appliance
    
Sanbolic
Published By: Sanbolic     Published Date: Dec 03, 2007
A Windows-based Storage server can utilize its internal disk drives, or connect to an external storage array, which provides more flexibility for expansion and allows file services to be integrated into an existing SAN.
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windows, storage, san, nas, sanbolic, network attached storage, storage area networks, windows server
    
Sanbolic
Published By: webMethods     Published Date: Aug 21, 2009
One of the most significant IT initiatives underway is the adoption of service-oriented architecture (SOA), where IT assets are aligned to business services in a standard, flexible and architected fashion. The concept is often discussed in conjunction with Web services, though the two are not synonymous.
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soa, service-oriented architecture, service oriented architecture, service management, alignment, web service, web methods, webmethods
    
webMethods
Published By: Symantec     Published Date: Nov 02, 2006
IT administrators need to minimize downtime for critical IT services by rapidly recovering entire systems to dissimilar hardware platforms or virtual environments. Symantec Backup Exec System Recovery Server Edition combines the speed and reliability of disk-based, bare-metal Windows system recovery with dissimilar hardware restoration and lights-out operation.
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backup, infrastructure, internetworking hardware, networking hardware, network management, high availability, windows server, server
    
Symantec
Published By: Castelle     Published Date: Nov 01, 2006
Castelle’s integration provides seamless fax integration with native Notes services like logging and reporting, and lets faxes be managed just like other Notes email, with all of Domino’s native security, administration, and customization capabilities.
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ip networks, ip telephony, network management, servers, small business networks, tcp/ip protocol, contact management, messaging
    
Castelle
Published By: Quocirca     Published Date: Jul 11, 2007
SOA enables composite applications or collections of services that have been assembled to support a company’s business processes.  Portal and collaboration software delivers the essential people-focused capabilities of the SOA strategy to provide significant value to the organisation.
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productivity, soa, service oriented, service-oriented, collaboration, bpm, business process management, portals
    
Quocirca
Published By: Quocirca     Published Date: Sep 13, 2007
A sound IT infrastructure is fundamental to today’s businesses and when that infrastructure fails the consequences can be far reaching. Whether it is business-to-business, business-to-consumer or public sector organizations serving citizens, applications and the services they drive increasingly need to be available all day, every day. Many organizations find it hard to achieve such service levels. This briefing looks at some possible solutions.
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data center, datacenter, data centers, datacenters, data centre, data centres, infrastructure, mission critical
    
Quocirca
Published By: Quocirca     Published Date: Feb 05, 2008
The financial services industry deals with a commodity that is primarily electronic — money. Consequently it spends more per employee on IT than any other industry.  Despite this, there is a worrying tendency for information that should be confidential to end up in the public domain. Why is this and what can be done?
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quocirca, bank, banks, financial services, finserve, finserv, network security, customer data
    
Quocirca
Published By: Quocirca     Published Date: Jun 13, 2008
Over the past decade, the internet has evolved from a technical environment into a commercial marketplace. The impact on consumers and large enterprises has been significant, but what about the small and medium sized business? With few of the skills and resources of their larger counterparts, these organizations need to get the best value from the internet and the network based services it enables, without risking day-to-day operations.
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quocirca, smb, smbs, small business, medium business, mid-sized business, connectivity, ip networks
    
Quocirca
Published By: Quocirca     Published Date: Oct 01, 2008
The internet has grown rapidly from a random collection of mainly academic networks and military control and routing protocols into a global, integrated and sophisticated commercial utility. No longer simply an 'Information Superhighway', it has extended to embrace voice telephony, video and mobile communications as part of a converged network. Connection options and services have expanded, with opportunities for internet service providers (ISPs) to add value beyond simply forwarding bit and bytes.
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quocirca, isp, isps, internet service provider, convergence, ip telephony, voip, networking
    
Quocirca
Published By: Quocirca     Published Date: Feb 23, 2009
Network Centric Operations (NCO) recognises the demand for pervasive decision-making in the modern battlespace. NCO provides the ability to leverage information networks to generate a more dynamic and agile decision-making space. An important dimension of this approach is the technological flexibility to quickly move the decision-making authority hierarchically or geographically as the situation demands. A fundamental enabler to this approach is the concept of a services orientated architecture (SOA). The use of industry-standard IT architectures provides the means of ensuring that systems can be provisioned rapidly, can be shared as appropriate, and can give the flexibility and response times required within such challenging environments.
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quocirca, network centric operations, agile decision-making, services orientated architecture, soa, enterprise service bus, esb, non-governmental organizations
    
Quocirca
Published By: Quocirca     Published Date: Apr 08, 2009
Monitoring, measuring and reporting on the financial health of an organisation is a basic need that requires effective tools and processes to optimise the end result. Underpinning this is the requirement for planning capabilities, utilising scenario and what if analysis with simulations and other forward looking capabilities. The new primary research presented in this report shows that most organisations still have much to do.
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quocirca, oracle, monitoring, measuring, reporting, financial health, compliance, epm
    
Quocirca
Published By: SoftLanding Systems     Published Date: Nov 18, 2006
This no-nonsense primer covers the benefits and basic principles of good testing, offers practical advice for getting the most out of your testing efforts, and pinpoints several areas where automation will help you achieve the most cost-effective results.
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software testing, quality assurance, application testing, test and measurement, database development, quality assurance, scripting, software testing
    
SoftLanding Systems
Published By: ZIGZAG Marketing, Inc.     Published Date: Feb 13, 2007
During the product planning process we typically gather feedback from customers, sales, services and other stakeholders. The question we don’t ask often enough is, "Why do you need those features?"
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product planning, product marketing, product development, product lifecycle management, zigzag
    
ZIGZAG Marketing, Inc.
Published By: Infor     Published Date: Feb 27, 2007
For industrial equipment and machinery manufacturers, performance requires delivering products that exactly meet customer specifications along with complementary services. Manufacturers have made impressive improvements in productivity, cycle times and quality on the plant floor. But costs can remain unnecessarily high because of delays, changes or estimating errors.
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supply chain management, scm, productivity, manufacturing, enterprise resource planning, erp, infor
    
Infor
Published By: Vocalocity     Published Date: Apr 18, 2007
Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
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pbx, phone, phone system, ip telephony, telecom, telecommunications, voip, voice over ip
    
Vocalocity
Published By: eFax     Published Date: May 15, 2007
Fax servers promise easier administration and cheaper faxing but most deployments fail to meet their goals because of unexpected, ongoing costs and unpredictable capacity needs. This paper offers information on why outsourced fax services eliminate the time, effort and cost issues associated with fax servers, but retain all of the same functionality.
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fax, faxing, ip faxing, fax server, fax servers, ip networking, ip networks, converged communications
    
eFax
Published By: GFI     Published Date: Jun 14, 2007
This white paper provides an overview of how to use GFI LANguard Network Security Scanner (N.S.S.) and Microsoft Windows Software Update Services (WSUS) to keep your network automatically updated with the latest security patches.
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patch, patches, patch management, windows, windows patch, windows update, windows updates, network security
    
GFI
Published By: Ultimus     Published Date: Aug 16, 2007
Windows Workflow Foundation (WF) and the Ultimus BPM Suite compliment each other. WF can be used to extend the capabilities of Ultimus by performing specialized services. The Ultimus BPM Suite can be invoked by WF activities to perform workflows that are not simple and require extensive and robust human-centric capabilities.
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ultimus, bpm, business process management, automation, bpa, productivity, bpm basics, profitability
    
Ultimus
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