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Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
    
IBM
Published By: VeriSign Incorp.     Published Date: Apr 15, 2009
Get your guide today and discover a smart, new strategy for managing SSL security across your network. With VeriSign's Managed PKI for SSL Web-based service, you can centrally manage all of your SSL Certificates with a simple, Web-based interface.
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mpki for ssl, managed security solutions, ssl, verisign, http protocol, secure sockets layer, public key infrastructure, certification-authority (root ca)
    
VeriSign Incorp.
Published By: Stratus Technologies     Published Date: Apr 14, 2009
Has the economic meltdown taken its toll on your business? Is the endless onslaught of bad news making it difficult to maintain a positive perspective? The good news is that despite the economic downturn, there’s never been a better time to raise the bar for your IT capabilities. Mature virtualization solutions, new affordable uptime solutions, powerful integrated capabilities and an increased focus on operational simplicity all enable businesses like yours to enhance IT operations — without biting off too much of your budget. Here are five things you can do immediately and affordably to add value to your business.
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stratus, cost cutting, it costs, it infrastructure, it capabilities, budget, economics, economic downturn
    
Stratus Technologies
Published By: Quocirca     Published Date: Apr 08, 2009
Monitoring, measuring and reporting on the financial health of an organisation is a basic need that requires effective tools and processes to optimise the end result. Underpinning this is the requirement for planning capabilities, utilising scenario and what if analysis with simulations and other forward looking capabilities. The new primary research presented in this report shows that most organisations still have much to do.
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quocirca, oracle, monitoring, measuring, reporting, financial health, compliance, epm
    
Quocirca
Published By: ASG Software Solutions     Published Date: Apr 07, 2009
Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.
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asg, cmdb, bsm, itil, bsm, portfolio optimization, apo, mining tools
    
ASG Software Solutions
Published By: LANDesk     Published Date: Apr 06, 2009
Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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itil, avocent, landesk, lifecycle, configuration management database, cmdb, it infrastructure library, kpi
    
LANDesk
Published By: Innotas     Published Date: Apr 06, 2009
In IT today, it's all about strategy - that is, fully aligning all IT efforts and resources with the objectives of the organization. Review this white paper now and learn how and why IT Governance is the best path to achieving this critical alignment.
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innotas, it governance, enterprise services, it management, strategy, accountability, cost saving, business intelligence
    
Innotas
Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
    
Business-Software
Published By: WebEx     Published Date: Apr 02, 2009
This document educates end-users and decision makers on Software-as-a-Service (SaaS), where it differs from traditional software, and what the key benefits are when deploying SaaS applications. In addition, this document also provides the reader with a comprehensive look at the Total Cost of Ownership (TCO) analysis any decision maker should complete before making a choice between a SaaS or a traditional software deployment.
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webex, software-as-a-service, saas, saas applications, tco, total cost of ownership, traditional software deployment, break-even point
    
WebEx
Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan
    
WebEx
Published By: Trend Micro SaaS     Published Date: Apr 02, 2009
Gehostete (d. h. webbasierte) Lösungen für Messaging-Sicherheit finden bei Unternehmen aller Größen immer mehr Anklang. Einige haben sich bereits für gehostete Services entschieden, während andere sich langsam mit der Idee anfreunden und nun eher Services von Dritten zur Verwaltung ihrer Sicherheits-infrastruktur nutzen als noch vor einem Jahr. Entscheidungsträger erkennen gerade jetzt im Zuge der aktuellen Wirtschaftskrise, dass gehostete Lösungen für E-Mail-Sicherheit eine kostengünstige Alternative darstellen und gleichzeitig die Sicherheit erhöhen.
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trend micro, messaging-sicherheit, lösungen, osterman research, messaging-services, prozentsatz
    
Trend Micro SaaS
Published By: Mimecast     Published Date: Mar 31, 2009
The market for cloud-based IT infrastructure services delivered in a software-as-a-service model continues to grow. IDC research indicates this model of IT delivery is disrupting traditional licensed software markets and changing how archiving, backup, recovery, and security technologies are procured.
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mimecast, saas, software as a service, email archive, medium-size business, esg, storage, idc
    
Mimecast
Published By: SPSS, Inc.     Published Date: Mar 31, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
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spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
    
SPSS, Inc.
Published By: Concentric     Published Date: Mar 27, 2009
Email, calendaring, collaboration, and mobility solutions are moving from corporate data centers to service provider networks. Service providers can realize far greater economies of scale than most businesses and deliver higher levels of service to more users at a lower cost; in fact, the fewer the users, the higher cost for each. Concentric Hosted Exchange is a fast, reliable and affordable solution for email, calendaring, collaboration, and mobility based on Microsoft® Exchange Server 2007 Service Pack 1 (SP1) and Microsoft Outlook® 2007. Concentric Hosted Exchange provides all of the benefits of Microsoft Exchange and Outlook 2007 without the up-front infrastructure costs or ongoing overhead.
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concentric, hosted exchanged, email, calendaring, collaboration, mobility, corporate data centers, service provider networks
    
Concentric
Published By: HP Data Center     Published Date: Mar 25, 2009
In this White Paper IDC sees the use of static x86 server configurations is quickly becoming an outdated concept with the introduction of modern solutions based on blade architectures, which can offer both intelligent configuration and management and the ability to perform physical-to-virtual migration to promote uptime and efficient resource usage. When combined with the quickly maturing x86 hypervisor technologies available from a variety of solution providers, the synergy of blade architectures and virtualization offers customers the ability to dramatically increase utilization of their server investments, boost uptime, provide a more resilient and available infrastructure, and roll out new infrastructure and services more quickly.
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hp data center, virtualization, x86, hypervisor technologies, it infrastructure, blade architecture, basic virtualization, advanced virtualization
    
HP Data Center
Published By: HP Data Center     Published Date: Mar 25, 2009
To accommodate increasingly dense technology environments, increasingly critical business applications, and increasingly stringent service level demands, data centers are typically engineered to deliver the highest-affordable availability levels facility-wide. Within this monolithic design approach, the same levels of mechanical, electrical, and IT infrastructure are installed to support systems and applications regardless of their criticality or business risk if unplanned downtime occurs. Typically, high redundancy designs are deployed in order to provide for all eventualities. The result, in many instances, is to unnecessarily drive up both upfront construction or retro-fitting costs and ongoing operating expenses.
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hp data center, hybrid data center, dense technology environments, hybrid data center, critical business applications, it infrastructure, high redundancy designs, pods
    
HP Data Center
Published By: HP Data Center     Published Date: Mar 25, 2009
The need for reliable data centers is growing, especially in the small to medium sized business market.  So too is the price of data centers -- both in terms of initial cost and Total Cost of Ownership (TCO) -- as equipment, service and utility costs continue to escalate.  How is a data center manager going to support an IT-based business strategy that hinges on high availability, at a reasonable business cost?  Insource? Outsource? Build? Lease? This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
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data center costs, hp data center, tco, total cost of ownership, price of data centers, it spending, it architecture, insource
    
HP Data Center
Published By: Intuit, Inc     Published Date: Mar 19, 2009
No matter what role you have within an organization – be it engineer, salesperson, consultant, marketer, or business owner – you’ve acquired a second responsibility: project manager. But managing marketing projects has become more challenging than ever. Why? The work environment has expanded across departments, across job roles – and even across continents. To achieve organizational objectives, cross-functional teams form, collaborate, dissolve and re-form to tackle precisely defined projects and fulfill specific deliverables within carefully controlled deadlines and budget demands. Learn more today!
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intuit, project management, project team productivity, collaboration, communication, spreadsheet shuffle, centralizing project information, packaged vs. custom software
    
Intuit, Inc
Published By: Intuit Inc.     Published Date: Mar 19, 2009
No matter what role you have within an organization – be it engineer, salesperson, consultant, marketer, or business owner – you’ve acquired a second responsibility: project manager. But managing projects has become more challenging than ever. Why? The work environment has expanded across departments, across job roles – and even across continents. To achieve organizational objectives, cross-functional teams form, collaborate, dissolve and re-form to tackle precisely defined projects and fulfill specific deliverables within carefully controlled deadlines and budget demands. Learn more today!
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intuit, project management, project team productivity, collaboration, communication, spreadsheet shuffle, centralizing project information, packaged vs. custom software
    
Intuit Inc.
Published By: DataDirect Technologies     Published Date: Mar 17, 2009
Since the SQL Access Group created the Call Level Interface, ODBC has become the most ubiquitous method for connecting to relational database sources. ODBC was developed to allow programmers to access relational data in a uniform manner, regardless of the database backend. ODBC translates those generic commands into the specific esoteric commands of the database backend, so the quality of the driver directly determines the performance of the database connectivity layer. Learn more today!
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data direct, open database, sql, call level interface, odbc, drivers, rdbms, 64-bit applications
    
DataDirect Technologies
Published By: Trend Micro SaaS     Published Date: Mar 17, 2009
West Coast Labs performed an anti-spam comparative test on various email solutions related to spam detection rate over a series of at least 100,000 emails per solution.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
    
Trend Micro SaaS
Published By: Stratus Technologies     Published Date: Mar 10, 2009
Continuous, high or 'on -demand' availability — the choice is yours. The coupling of two industry-leading technologies — VMware Infrastructure 3 and Stratus ftServer systems — gives IT managers a flexible, robust solution that delivers mission-critical SLAs along with the full benefits of virtualization.
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stratus, vmware infrastructure 3, mission-critical service levels, on-demand availability, stratus ftserver, slas, server virtualizations, operating systems
    
Stratus Technologies
Published By: Stratus Technologies     Published Date: Mar 10, 2009
Learn how Stratus Mission-Critical Managed services have delivered 100% business capability for a clients' global operation - so they can 'have their cake and eat it too!'
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stratus, business capability, business process, it components, business centric managed service, slas, mission critical environments, disaster prevention
    
Stratus Technologies
Published By: IBM     Published Date: Mar 04, 2009
Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes.
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lotus software, ibm, celina insurance, lotus extranet, streamlined processes, reduction in intranet traffic, integrated systems, lotus notes
    
IBM
Published By: IBM     Published Date: Mar 04, 2009
The online customer experience, Web 2.0 and the consumerization of technology are driving online sales strategies, as well as the demand for site redesigns and upgrades. Use this Magic Quadrant during vendor evaluation and selection.
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"ibm, ecommerce, web 2.0, magic quadrant, vendor evaluation, vendor selection, crm strategy, e-crm
    
IBM
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