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Published By: Rainbow International     Published Date: Nov 14, 2012
Learn how Rainbow International Uses Net Promoter Score to empower customer service excellence.
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Rainbow International
Published By: Aberdeen     Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state, governmental, decisions, data management
    
Aberdeen
Published By: Instructure     Published Date: May 17, 2019
At Bridge, we know that a big problem facing sales leaders is not being able to onboard or train reps quickly enough to reach targets. In fact, it takes 50% of new reps 6 to 10 months to contribute to quotas. This guide is for sales leaders looking to elevate their teams and realise faster, more effective onboarding from 'Day One'. It helps at every step in the onboarding process, from hiring to providing reps with continuous learning.
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Instructure
Published By: ServiceNow     Published Date: May 14, 2019
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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ServiceNow
Published By: ServiceNow     Published Date: May 14, 2019
Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. Learn the 4 key stages to deploying a healthy CMDB with this ebook including real-life examples that you can put into practice today.
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ServiceNow
Published By: ServiceNow     Published Date: May 14, 2019
A major service outage can cost your business millions of dollars. It’s a constant battle to keep critical business services available. A healthy CMDB helps you to prevent outages, identify and respond to outages quickly, and diagnose and fix outages faster. Learn more with this eBook.
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ServiceNow
Published By: ServiceNow     Published Date: May 14, 2019
Learn how ServiceNow Event Management uses AIOps to dramatically improve business service availability and performance by mapping business services with accurate service context, intelligently analyzing events, integrating existing monitoring and event management tools, and reducing event volumes.
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ServiceNow
Published By: ServiceNow     Published Date: May 14, 2019
Learn how ServiceNow has been applying machine learning and analytics with AIOps to help you cut through event noise to create actionable signals, identify service outages and degradations, remediate service and infrastructure issues accurately, and drive continuous improvement in service quality
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ServiceNow
Published By: ServiceNow     Published Date: May 14, 2019
Most organizations face challenges when implementing a configuration management capability. In this book, you will learn basics of configuration management, how to build and maintain an effective configuration management capability for your organization, use cases, and key milestones on your journey.
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ServiceNow
Published By: Intapp     Published Date: May 10, 2019
The Cornerstone of Financial Control Time equals money. Time plus data equals control. All professionals, whether in management, consulting, engineering, or accounting, must be confident that their value is reflected in their bottom line. One of the primary factors driving that compensation is the amount of time spent on a particular subject or client. But too often front line earners at those firms don’t provide the clean, data-rich timesheets needed to accurately gauge the effort required by each project.
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business, business intelligence, time, tax, time for tax, intapp, applications, time data, automation, reporting, timekeeping, audit, accounting, consulting, professional services, active time capture, passive time capture, time tracking
    
Intapp
Published By: Nice Systems     Published Date: Feb 26, 2019
NICE has made a significant investment into AI and ML techniques that are embedded into its core workforce management solution, NICE WFM. Recent advancements include learning models that find hidden patterns in the historical data used to generate forecasts for volume and work time. NICE WFM also has an AI tool that determines, from a series of more than 40 models, which single model will produce the best results for each work type being forecasted. NICE has also included machine learning in its scheduling processes which are discussed at length in the white paper.
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Nice Systems
Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: Bluecore     Published Date: May 07, 2019
Personalization runs through every retail interaction, and it has the potential to make or break consumers’ relationship with your brand. But we don’t need to tell you about the importance of personalization. What we do need to talk about is how to get it right. And why email is the best place to start. Creating a personalized experience in the league of retail pacesetters like Stitch Fix and Sephora is all about bringing together an intimate knowledge of both your customers and your products. This eBook explores what it takes to make that happen, including how to parness product data for retail personalization, what truly relevant experiences look like and how to remove common technology roadblocks to achieving retail relevance.
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Bluecore
Published By: ServiceNow     Published Date: May 14, 2019
Achieving complete visibility into your infrastructure requires reliable configuration data. With a solid plan, you can have a healthy CMDB and provide a foundation for implementing automated discovery. Learn the 4 stages to achieve complete visibility of your infrastructure with reliable data in your CMDB.
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ServiceNow
Published By: ServiceNow     Published Date: May 14, 2019
The move to multicloud and DevOps comes complexity and accelerated development cycles. IT operations is being hindered by the lack of visibility between clouds and on-premise resources. Multicloud capabilities need to enable operations to move to a proactive posture, have end to end visibility, and operation at scale. Get the IDC brief to learn more.
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ServiceNow
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Apr 10, 2019
This LTI Point of View explores how ‘Digital’ is a key enabler for enterprise transformation, and the change in thinking and culture, is it’s real driver. To compete in today's tough marketplace, organizations need a strong digital core. It highlights the fact that an effective digital transformation is built on people, processes, hardware, and software. And true transformation occurs when these elements can be intelligently harnessed in real-time.
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Larsen & Toubro Infotech(LTI)
Published By: PGi     Published Date: May 03, 2019
Frost & Sullivan research shows that unified communications (UC) is here to stay, with almost two-thirds of companies reporting that UC is deployed within their organization. GlobalMeet partnered with Frost & Sullivan to define unified communications as a service and outline how the cloud-based solution supports corporate goals. UCaaS delivers a wide variety of benefits to businesses, but not all UCaaS solutions are alike. Download the white paper to learn what key features and functionality to look for when evaluating potential UCaaS providers.
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PGi
Published By: Gigamon EMEA     Published Date: Apr 10, 2019
In spite of increasing cybersecurity budgets, organizations are dealing with a worsening skills shortage, obstacles to threat hunting, and ongoing cyberattacks. Download the “2019 Cyberthreat Defense Report” now to learn how IT security pros plan to address these challenges. You’ll learn how to deal with inevitable cyberattacks, eliminate network blind spots and increase the signal-to-noise ratio. Learn more about how IT security pros perceive cyberthreats and plan to defend against them. Download now!
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Gigamon EMEA
Published By: Gigamon EMEA     Published Date: Apr 10, 2019
Download ESG’s Economic Validation Report, “Analyzing the Economic Benefits of Gigamon,” to see how Gigamon reduces false positives by 70%, decreases the cost of security personnel by 50%, eliminates redundant systems and tools and aligns SecOps and NetOps for better collaboration. Learn how a network visibility infrastructure can secure business, enable new ideas and facilitate growth. And, see why ESG believes the Gigamon Visibility Platform is a critical tool for success in today’s digital age.
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Gigamon EMEA
Published By: Rackspace     Published Date: May 09, 2019
Closing the communication gap around security and digital transformation: According to a recent report, 95% of CIOs expect cyber-threats to increase over the next three years. But, despite cybersecurity being front of mind for board members and IT decision-makers, many admit they do not have an appropriate security strategy in place. In this eBook we will: • Discuss why organisations do not have a strategy in place for cybersecurity, despite the board and ITDMs recognising it as a key priority • Explore the challenges ITDMs face communicating with the board about organisational priorities and skills disconnect • Reveal what ITDMs can do to help close the looming 'security strategy gap' that is widening day by day, and could be detrimental to the organisation's cloud security Download our eBook now to learn how to close the security gap in your organisation.
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Rackspace
Published By: Amazon Web Services EMEA     Published Date: Apr 16, 2019
By placing the future of transportation in the cloud, governments can improve the performance of technology infrastructure and focus on delivering innovative services to citizens, without increasing costs. You can start that journey today. In this eBook, you will learn about: • Life-saving digital initiatives on US streets • Valuable data insights across UK airports • Scalable ticketing services for Turkey’s Istanbul Deniz Otobüsleri ferry passengers • Cost savings for Singapore’s Land Transport Agency • Scalable, secure innovation at speed
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cloud computing, public sector, aws, healthcare, amazon web services
    
Amazon Web Services EMEA
Published By: IBM APAC     Published Date: May 14, 2019
IBM PowerAI Enterprise helps to make deep learning easier and faster for organizations by bringing together some of the most popular open source frameworks for deep learning, with development and management tools in a single installable package. Designed to simplify end-toend deep learning, PowerAI Enterprise allows enterprises to spend less time on data preparation, implementation and integration, and more time training neural networks for results. IBM PowerAI Enterprise version 1.1.2 includes the most popular deep learning frameworks in one installation: - BVLC Caffe - IBMCaffe - TensorFlow - PyTorch - Keras (tensorflow-keras)
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IBM APAC
Published By: IBM APAC     Published Date: May 14, 2019
Machine Learning For Dummies, IBM Limited Edition, gives you insights into what machine learning is all about and how it can impact the way you can weaponize data to gain unimaginable insights. Your data is only as good as what you do with it and how you manage it. In this book, you discover types of machine learning techniques, models, and algorithms that can help achieve results for your company. This information helps both business and technical leaders learn how to apply machine learning to anticipate and predict the future. You will find topics like: - What is machine learning? - Explaining the business imperative - The key machine learning algorithms - Skills for your data science team - How businesses are using machine learning - The future of machine learning
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IBM APAC
Published By: Group M_IBM Q2'19     Published Date: Apr 03, 2019
Data is the lifeblood of business. And in the era of digital business, the organizations that utilize data most effectively are also the most successful. Whether structured, unstructured or semi-structured, rapidly increasing data quantities must be brought into organizations, stored and put to work to enable business strategies. Data integration tools play a critical role in extracting data from a variety of sources and making it available for enterprise applications, business intelligence (BI), machine learning (ML) and other purposes. Many organization seek to enhance the value of data for line-of-business managers by enabling self-service access. This is increasingly important as large volumes of unstructured data from Internet-of-Things (IOT) devices are presenting organizations with opportunities for game-changing insights from big data analytics. A new survey of 369 IT professionals, from managers to directors and VPs of IT, by BizTechInsights on behalf of IBM reveals the challe
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Group M_IBM Q2'19
Published By: PwC     Published Date: May 14, 2019
Coding errors are common--and costly. There were $2.91B in OIG investigative recoveries for FY18 alone. Hospitals need to catch coding errors prior to billing, or risk heavy fines, legal issues and even a damaged reputation. What if you could catch coding errors prior to billing? PwC SMART increases the efficiency and effectiveness of inpatient and outpatient coding quality evaluation process, and enables a mechanism for quality and compliance review. See how SMART led to $1.8M in net reimbursement impact for a network of independent healthcare providers in New Jersey, and learn more about the inpatient and outpatient solutions.
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PwC
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