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Published By: LogMeIn     Published Date: Feb 27, 2018
See the Bold360 Web Workspace and the different agent tools available to help customers along their journey.
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bold360, engagement, digital, agents, customers
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
Bold360 ai's self-service solution was initially deployed in the UK. Owing to the success of this pilot, the service was quickly rolled out internationally. Today, Thomas Cook uses Bold360 ai to provide online support in five languages on 13 different customer-facing websites in the UK, Netherlands, Belgium, Germany, and France, along with four other support agent sites.
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customer, experience, markets, service, websites, integration
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: TIBCO Software     Published Date: Mar 04, 2019
In this podcast, Mark Hudson, event processing specialist in the office of the chief technology officer at TIBCO Software, discusses current financial industry challenges and the smartest ways of dealing with them. He explores the key elements missing from most of today’s solutions, and analyzes the business costs of regulation. Mark also explains how trade surveillance compares to market risk and payment surveillance and shares TIBCO’s uniquely effective approach to the industry. Podcast produced and edited by EM360.
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trade surveillance, machine learning, fraud management
    
TIBCO Software
Published By: Adobe     Published Date: Jul 15, 2019
With an ever-growing array of customer interactions, especially digital, businesses are rapidly looking to gain competitive advantage by using data and insights at scale to create and activate 360-degree profiles of their customers to deliver a better experience. In a rush to accelerate digital growth and improve their business strategies, many global enterprises have built soiled, redundant technology environments, resulting in inaccurate, or worse, conflicting views of their customer's brand interactions. For example, Forrester's research reveals that 90% of enterprises use multiple analytics tools.
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Adobe
Published By: Adobe     Published Date: Jul 15, 2019
Mit einer ständig wachsenden Anzahl von Kundeninteraktionen, insbesondere im digitalen Bereich, wollen Unternehmen schnell Wettbewerbsvorteile erzielen, indem sie mithilfe von Daten und Einblicken maßgeschneiderte 360-Grad-Profile ihrer Kunden erstellen und aktivieren, um ein besseres Erlebnis zu bieten. Um das digitale Wachstum zu beschleunigen und ihre Geschäftsstrategien zu verbessern, haben viele globale Unternehmen isolierte, redundante Technologieumgebungen aufgebaut, die zu ungenauen oder sogar widersprüchlichen Ansichten über die Markeninteraktionen ihrer Kunden führen. Beispielsweise zeigen die Untersuchungen von Forrester, dass 90 % der Unternehmen mehrere Analysewerkzeuge verwenden
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Adobe
Published By: Adobe     Published Date: Jul 15, 2019
Avec un nombre sans cesse croissant d’interactions client, notamment digitales, les entreprises cherchent rapidement à obtenir un avantage concurrentiel en utilisant des données et des informations à grande échelle pour créer et activer des profils à 360 degrés de leurs clients afin d’offrir une meilleure expérience. Pressées d’accélérer leur croissance digitale et d’améliorer leurs stratégies commerciales, de nombreuses entreprises mondiales ont mis en place des environnements technologiques cloisonnés et redondants, ce qui a donné lieu à des points de vue inexacts ou, pire encore, contradictoires sur les interactions de leurs clients avec leur marque. Par exemple, l’étude menée par Forrester révèle que 90 % des entreprises utilisent plusieurs outils d’analytics
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Adobe
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
As much as we try to avoid it, performance reviews seemingly boil down to last minute gathering of notes and memories, prodded by HR chasing you down to meet deadlines. Sound familiar? The cycle can be broken. In our latest ebook, learn about 5 strategies that help you have a more effective performance review season. Learn how to: • align employee goals to company goals • provide continuous feedback and coaching • tie performance reviews to learning opportunities • use all of the data collected to make informed and actionable decisions Avoid the performance review spiral, download “5 Strategies for More Effective Performance Reviews” today!
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software, 360 degree feedback, workforce development, talent management, performance management software
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
31 percent of millennials reported that they would leave their current position due to lack of learning opportunities. Younger generations are expecting more out of their work experience, which is making it harder to attract and retain top talent. We’re in the middle of a new era in terms of the way employees work and learn. Bottom line? Learning content is one of the most significant investments when it comes to employee experience and it’s time for your company to step up to the plate. Download our quick-guide on “4 reasons you should invest in a learning content strategy.” You’ll learn how it can change the way your company: • attracts top talent • onboards and attracts top talent • retain hard-won talent • achieve your business goals Get your copy today.
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software, 360 degree feedback, workforce development, talent management, performance management software
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
58% of executives believe their current performance management approach neither drives engagement nor leads to high performance. It’s high time to make some changes and adapt performance management strategies to better reflect the changing dynamics of the modern workforce and ensure employees reach their potential. Check out “10 Counterproductive Performance Management Assumptions You're Still Making” and see how you can improve your talent development initiatives to increase the productivity and impact of your employees. In this ebook, we'll touch on: • how goals are set and achieved • flaws and biases in manager's assessments • what truly motivates employees • and more Download your copy and get started!
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software, 360 degree feedback, workforce development, talent management, performance management software
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
The majority of training and performance management processes don’t lead to more skilled and productive employees. So what’s different about the ones that do? Download our brief, "The Absolute Must-Do’s to Build an Agile Organisation”, and learn: • How to increase employee productivity by 37% • What separates world-class learning and performance from ho-hum • Real business examples of this in action
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software, 360 degree feedback, workforce development, talent management, performance management software
    
Cornerstone OnDemand
Published By: Innotas     Published Date: Jan 09, 2014
Professional Cat Herding and project management share much in common. This ebook takes a fun (and educational) approach to achieving 360 degree visibility into projects and ensure strategic alignment with your business goals.
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innotas, project management system, portfolio management, project management office, it governance, governance model, resource management software, ppm software, it project portfolio management, apm saas, pmo services, ppm tools, governance, network performance management, application integration, business analytics, project management, content management system
    
Innotas
Published By: Success Factors     Published Date: Jul 02, 2013
Start by managing all of your core HR data in the cloud, then open up a full 360-degree view of your employees with integration from talent management and third party-solutions. Follow these FIVE recommendations to streamline processes and increase efficiencies with SuccessFactors Employee Central.
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increase efficiencies, successfactors, employee central, small businesses, medium business, cloud, benefits, compensation, global hr management, human resources management, staffing
    
Success Factors
Published By: Success Factors     Published Date: Jul 02, 2013
SuccessFactors Employee Central provides a single employee global system of record that is deployed in the cloud and brings greater workforce visibility to small and medium-size businesses. HR can quickly integrate workforce data from the SuccessFactors BizX Suite of talent management solutions – including Performance and Goals, Compensation, Learning and more, as well as from third-party systems, such as payroll, benefits, and time and attendance. Employees can use the Employee Central self-service features to update their personal information, while managers can easily change employee information such as promotions, salary changes, terminations and more with customized approval workflows. The result: An integrated 360-degree view of the workforce that HR can access through standard and ad-hoc reports to make fast, informed decisions based on consistent, up-to-date data. To learn more, download the SuccessFactors Employee Central business brief for small to medium-size businesses
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successfactors, employee, central core, hris, hr quick guide, benefits, compensation, global hr management, human resources management, management fundamentals, staffing, training and development
    
Success Factors
Published By: Aria Systems     Published Date: Apr 30, 2015
MGI Research has just awarded Aria Systems with its highest ranking among cloud billing companies, in the 2015 MGI 360 Ratings. According to the MGI 360 Rating, customers cite Aria’s exceptional capabilities in managing complex billing requirements across corporate hierarchies, geographies, currencies, and billing modalities. The rating also notes “Customer satisfaction is high, in part due to the flexibility of Aria's solution and the company's focus on customer success.”
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complex billing requirements, corporate hierarchies, customer satisfaction, customer sucsess, enterprise applications
    
Aria Systems
Published By: Adobe     Published Date: Apr 30, 2015
Connect the left and right brains of marketing to deliver the most compelling content to the right person at the right time. This white paper will help you reimagine personalization and get a holistic, 360-degree view of your customers.
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touchpoint marketing, personalization, contextual intereactions, customer lifecycle, mobility, customer interactions
    
Adobe
Published By: Great Bay Software     Published Date: Jul 16, 2018
"CyberEdge Group’s fifth-annual Cyberthreat Defense Report is a comprehensive review of the perceptions of 1,200 IT security professionals representing 17 countries and 19 industries. The new 2018 report provides the most geographically comprehensive view of IT security perceptions in our industry. With a 360-degree view of organizations’ security threats, security professionals can identify issues facing the market and know how their peers are reacting. Key insights from this year’s report include: • ‘Lack of skilled personnel’ is the greatest inhibitor to IT security’s success • 77% of networks were breached last year – the first decline in five years! • 12% of a typical enterprise IT budget is spent on security • 55% of organizations were compromised by ransomware last year Download the Cyberthreat Defense Report Executive Summary today!"
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Great Bay Software

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Published By: Google Analytics 360 Suite     Published Date: Feb 14, 2018
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Google Analytics 360 Suite
Published By: CA Technologies EMEA     Published Date: May 23, 2018
Growing your enterprise is an ongoing priority. And, as the application economy continues to expand, it’s likely that you’re looking at digital business initiatives to fuel a significant portion of that growth. Among the most promising objectives of such a strategy are: • Providing superior digital experiences for consumers though mobile • Expanding markets and revenue streams through multiple channels • Connecting employees and partners to enterprise data anywhere, anytime • Launching innovative new services for the Internet of Things (IoT) Successfully executing a digital strategy requires the ability to launch new apps and coordinate your digital presence with partners. Application Programming Interfaces (APIs) create the connectivity required to share enterprise data and digital content with those apps and partners over the Internet. APIs are a critical component of digital business—empowering developers to build apps across any channel and enabling partners to incorporate your dat
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 23, 2018
La crescita aziendale è una priorità costante. In parallelo all’espansione dell’economia delle applicazioni, è probabile che stiate considerando iniziative di business digitale. Tra gli obiettivi più promettenti di una simile strategia:• Fornire esperienze digitali di qualità superiore ai consumatori attraverso il mobile • Ampliare mercati e flussi di ricavi attraverso canali multipli• Collegare dipendenti e partner ai dati aziendali, sempre e ovunque • Avviare nuovi servizi innovativi nel contesto dell'Internet of Things (IoT)La corretta esecuzione di una strategia digitale richiede la capacità di lanciare nuove applicazioni e coordinare la vostra presenza digitale con i partner. Le API (Application Programming Interface) generano la connettività necessaria per condividere i dati aziendali e i contenuti digitali con quelle applicazioni e con quei partner, tramite Internet. Le API sono una componente essenziale del business digitale: mettono gli sviluppatori in condizione di crear
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
El crecimiento de su empresa es una prioridad continua. Además, a medida que la economía de las aplicaciones sigue creciendo, es probable que busque iniciativas de negocio digital para fomentar gran parte de dicho crecimiento. Algunos de los objetivos más prometedores de dicha estrategia son los siguientes: • Ofrecimiento de experiencias digitales superiores para consumidores a través de dispositivos móviles • Expansión de los flujos de mercados e ingresos a través de varios canales• Conexión de empleados y partners con los datos de la empresa en cualquier lugar y en todo momento • Lanzamiento de servicios nuevos innovadores en el Internet de las cosas (IoT)
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
Sie müssen stets für das kontinuierliche Wachstum Ihres Unternehmens sorgen. Im Zuge der anhaltenden Dynamik der Application Economy setzen Sie zur Förderung dieses Wachstums vermutlich auf digitale Unternehmensinitiativen. Folgende Ziele für diese Strategie versprechen das größte Potenzial: • Bereitstellung einer herausragenden digitalen Customer Experience über Mobile Devices • Erschließung von Märkten und Umsatzquellen über unterschiedliche Kanäle• Vernetzung von Mitarbeitern und Partnern mit Unternehmensdaten jederzeit und standortunabhängig • Einführung innovativer neuer Services für das Internet of Things (IoT)
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
Assurer la croissance de votre entreprise est une priorité permanente. Par ailleurs, à mesure que l’économie des applications poursuit son expansion, il est très probable que vous optiez de plus en plus pour des initiatives d’entreprise numérique afin d’alimenter cette croissance. Dans ce contexte, vos principaux objectifs doivent être les suivants : • Offrir une expérience numérique de qualité aux consommateurs via les outils mobiles • Développer les marchés et les sources de revenus par le biais de canaux multiples• Connecter les employés et les partenaires aux données de l’entreprise, partout et à tout moment • Lancer de nouveaux services innovants dans l’Internet des objets (IoT)
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CA Technologies EMEA
Published By: Google Analytics 360 Suite     Published Date: Jan 05, 2018
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Google Analytics 360 Suite
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