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How to create a customer-centric connected enterprise

Published By: KPMG
KPMG
Published:  Jul 10, 2018
Length:  20 pages

New technology is driving consumer expectations to new heights. Businesses that understand the value of customer experience (CX) excellence stand to capture significant revenue from this trend.

Read this report to find out:
• what’s really going on inside the mind of the customer
• how first-movers are using new technologies to transform customer experience
• what the six pillars of customer experience are and how to master them
• why internal and external connectedness is an essential component of CX excellence

Download the report now



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