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Digital Engagement Planner

Published By: Moxie
Moxie
Published:  Feb 08, 2018
Length:  17 pages

Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, Crate and Barrel decided to build a competitive advantage to improve customer experience, engagement, and acquisition across mobile and desktop shoppers.

By mapping struggle to engagements, digital channels are used to help shoppers select the right products, complete orders, or process payment transactions in a PCI-compliant environment.



Tagscustomer, opportunities, engagement, planner, digital, templates