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Improve the way your business interacts with your customers

Published By: Zendesk
Published:  Aug 22, 2017
Length:  24 pages

If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor.

The good news is the opposite is also true: When you provide positive experiences, customers will choose your business and tell others, time after time. 

This article focuses on how to improve the way customers interact with your business. We have compiled real-world support strategies that have helped companies like yours, with everything from hiring and training agents to creating best-in-class support strategies to providing great customer experiences. 

Tagscustomer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent