> Clicktale > Psychology and CX Series: Rational actors, emotional reactors

Psychology and CX Series: Rational actors, emotional reactors

Published By: Clicktale
Clicktale
Published:  Sep 26, 2016
Length:  7 pages

In the fourth paper of the Clicktale Psychology and Customer Experience Series, we delve into the rational and emotional processes that impact shopper intent. We show how emotion-based learning can yield business results and provide concrete tips to help you identify emotional processes and respond to them most effectively.




Tagsclicktale, psychology, customer experience, emotion-based learning, shopper intent, business results