> Cisco > 2015 Gartner Magic Quadrant for Contact Center Infrastructure

2015 Gartner Magic Quadrant for Contact Center Infrastructure

Published By: Cisco
Cisco
Published:  Feb 12, 2016

Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.



Tagscontact center, cisco, omnichannel routing, cloud computing, cloud infrastructure, business activity monitoring, business intelligence, data warehousing, data center