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Shifting Customer Service From "Cost Center" to "Value Center"

Published By: Nanorep
Published:  Jan 25, 2016
Length:  11 pages

There is a general consensus in the business world right now that customer service is the key element that will determine the fate of a company’s future. At a time when everything is so fluid and transparent, how customers feel about interacting with a brand will be the great differentiator in 2016.

This white paper explores the importance of shifting customer service from being perceived as a “cost center”, which implies a place that only generates expenses, to becoming a “value center”, which is a place that generates growth.

Download this paper now to find out more. 

Tagscustomer experience, shift from cost center to value center, customer experience management, customer service, customer interaction, customer interaction service, customer relationship management, customer satisfaction