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Mr. Spock and the New Customer Engagement Outcomes: From Carbon to Silicon

Published By: Cisco
Cisco
Published:  Oct 06, 2015

Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.



Tagscustomer engagement, cisco, self service application, customer engagement success, contact centers, networking, it management, wireless