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Magic Quadrant for the CRM Customer Engagement Center

Published By: Pega
Pega
Published:  Sep 11, 2015

Report brought to you by Gartner

The Magic Quadrant reflects the substantial difference among software suppliers' customer support applications. Great diligence must be shown by IT leaders working on customer service projects. Weaknesses remain in providing cross-channel persistence of experience and embedded real-time analytics.

This research examines the market for global customer service and support applications for case management, trouble ticketing and problem resolution.



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