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COO Study: Gear up for growth

Published By: IBM
IBM
Published:  May 28, 2015
Length:  12 pages

COOs responsibilities are expanding beyond cost saving and efficiency to include a growing role in raising revenues. By transforming processes, they're providing customers more relevant experiences. Center for Applied Insights talked to COOs across industries to find out more.



Tagsgrowth, customer experience, quality assurance, process acceleration, operations, customer satisfaction, customer service, business intelligence, data quality, productivity