> CA Technologies > The Fourth-Generation Service Desk, And Why It's a Mandate Today

The Fourth-Generation Service Desk, And Why It's a Mandate Today

Published By: CA Technologies
CA Technologies
Published:  Feb 13, 2015
Length:  8 pages

Over the past 15 years, we’ve seen generations of service management platforms come and go—but many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs. This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.



Tagsservice desk, management platforms, it organizations, limitations, solutions addresses, poor service levels