> Samanage > Becoming Masters of our (ITSM) Domain – A Case Study Webinar

Becoming Masters of our (ITSM) Domain – A Case Study Webinar

Published By: Samanage
Samanage
Published:  Aug 22, 2014

One of the oldest and largest global private equity firms, The Riverside Company was fed up with their complex ITSM solution, the costly consultants it required to maintain, and the sub-par customer service they received from their vendor.

In this webinar, Eric Feldman, Director of IT at Riverside, shares behind-the-scenes details of how they regained control of their domain, including:

  • "IT"SM…and Beyond – Cross functional business challenges that drove their requirements
  • The journey – What they learned about cloud ITSM along the way
  • The tangible benefits – Immediate business impact and what’s now possible including more accurate budgeting and building economies of scale

If you’re actively looking at, or merely thinking about a new IT Service Management (ITSM) solution for your organization, this is one conversation you don’t want to miss.

Like Riverside, you can get control and become master of your own IT domain.



About Samanage: Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in only 14 days. We are uniquely able to deliver both simplicity and strength to customers in the form of instant value, user-friendly functionality, and feature-rich and “future-proof” capabilities. Our goal is to help customers deliver a superior service experience to their end users, and real value throughout their organization by improving asset control, empowering end users, and maximizing resources.  




Tagssamanage, itsm, riverside, itsm solutions, vendors, it management, knowledge management, enterprise applications