> CA Technologies > The Fourth-Generation Service Desk, And Why Itís a Mandate Today

The Fourth-Generation Service Desk, And Why Itís a Mandate Today

Published By: CA Technologies
CA Technologies
Published:  Aug 01, 2014
Length:  8 pages

Over the past 15 years, weíve seen generations of service management platforms come and goóbut many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs.

This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.

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Tagsservice desks, service management platforms, service desk solutions, failing service desks, saas, mobile computing, smart phones, customer interaction service, customer relationship management, web services, customer experience management, cloud computing