> Lexmark > Part 1: Growth Imperatives Focus The Business On Point-Of-Service Workers

Part 1: Growth Imperatives Focus The Business On Point-Of-Service Workers

Published By: Lexmark
Lexmark
Published:  May 28, 2014
Length:  11 pages

Forrester Consulting surveyed 159 global IT and business decision-makers and found that today, these POS workers are poorly supported by current systems, underutilised and provide a great opportunity to differentiate a company’s product or service. In short, organisations will require new processes that will require support for an emerging workforce and newly empowered customers. Technologies that include mobile capture and print, business process management, dynamic case management will be strong enablers.

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Tagspoint-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, enterprise software, contact management