> Interactive Intelligence > Using Real-Time Speech Analytics to Turn a Negative Experience into an Extended Revenue System

Using Real-Time Speech Analytics to Turn a Negative Experience into an Extended Revenue System

Interactive Intelligence
Published:  Apr 23, 2014
Length:  12 pages

In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.



Tagsinteractive intelligence, real time speech analytics, contact centers, data centers, real time analytics, productivity, revenue, retention rates, speech analytics, real time applications, it management, business analytics, call center management, call center software, customer service, analytical applications, telecom, data center