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Live Chat in Support Environments

Published By: join.me
Published:  Jan 29, 2014
Length:  8 pages

This report takes a close look at how live chat is used and measured in support settings, based on a primary research effort with more than three hundred companies.  In this report you will learn:

  • How organizations are using live chat to engage with prospects and customers
  • What metrics are important to organizations using live chat for support engagements
  • Why they believe live chat helps them to achieve their business goals

Download this report today and learn how companies are leveraging live chat to drive measureable increases in the efficiency and effectiveness of their customer support organizations.

Tagslogmein, live chat, support, support environments, customer support, customer service, customer engagement, remote support, service organizations, customer interaction service, customer relationship management, customer satisfaction, customer experience management