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Big Data in the Contact Center

Published By: Avaya
Published:  Dec 18, 2013
Length:  3 pages

Your contact center is a hotbed of activity, constantly processing calls and emails, chats and social media posts, problems and solutions. As a result, it generates the kind of “big data” that other departments wish they had. But collecting that data is just the beginning. The next step is turning it into a plan of action. To learn more about Big Data in the Contact Center, dowload this whitepaper. Compliments of Avaya.

Tagsavaya, big data, contact center, social media, software development, it management, data center