> Oracle > Executive Brief published by Oracle: Customer Service Gets Social

Executive Brief published by Oracle: Customer Service Gets Social

Published By: Oracle
Oracle
Published:  Nov 06, 2013
Length:  2 pages

Customers today demand service the way they want it—through all channels, including social. Social media is a service channel built by customers on their terms.

Delighting customers via social channels means being able to forge a proactive relationship with them, where you listen, acknowledge, show empathy and are transparent.

To learn more download this Executive Brief.  Compliments of Oracle.



Tagssocial customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care, call center, customer support