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Changing the Perception of IT What Your Customers Wont Tell You

Published By: ServiceNow
ServiceNow
Published:  Oct 18, 2013

To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.



Tagsservicenow, enterprise it, service automation, applications, webinar, customer relationships, perception of it, change management