> Bridgeline Digital > Forrester Report: Digital Customer Experience Trends to Watch 2013

Forrester Report: Digital Customer Experience Trends to Watch 2013

Published By: Bridgeline Digital
Bridgeline Digital
Published:  May 17, 2013
Length:  16 pages

Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.



Tagsforrester, digital customer experience, customer experience management, customer experience trends, digital experiences