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Getting it Right: Seven Steps to Right Channeling Customer Interactions

Published By: Oracle
Oracle
Published:  Sep 11, 2012
Length:  11 pages

In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time, via the channel of their preference. A Joint Whitepaper from IntelliResponse and Oracle.



Tagscustomer interactions, right channeling, contact centers, channeling strategies