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Getting it Right: Seven Steps to Right Channeling Customer Interactions

Oracle Global Marketing
Published:  Nov 16, 2011
Length:  11 pages

In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs.



Tagscontact center software, instant answer agent, intelliresponse, oracle, right channeling, self service software, virtual assistant, customer experience strategy