> Interactive Intelligence > A Realistic Look at Social Media and the Contact Center

A Realistic Look at Social Media and the Contact Center

Interactive Intelligence
Published:  Feb 14, 2012
Length:  12 pages

Integrating social media for customer care isn’t really the question for businesses anymore. The bigger question is, “How do we manage it?” Blair Pleasant of COMMfusion LLC and Tim Passios of Interactive Intelligence identify four steps a company can take to address the issues of overseeing a social media initiative, and making it successful both in the contact center and organization-wide.



Tagscall center management, call center software