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The Forrester Wave - CRM Suites Customer Service Solutions

Published By: SAP
SAP
Published:  Mar 25, 2011
Length:  27 pages

Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. SAP ranks as a leader due to having “the most complete customer service solutions.



Tagscustomer service solutions, crm suites customer service solutions, crm suites, business activity monitoring, customer interaction service, customer relationship management, customer satisfaction, customer service, enterprise software